Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Contact
Languages
Timeline
Generic

Elaine Rodriguez

Miami,FL

Summary

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Overview

34
34
years of professional experience

Work History

Inside Sales Representative

Ansafone Contact Centers
05.2019 - 10.2024
  • Developed and implemented strategies to increase sales volume.
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Generated leads through cold calling potential clients.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Created marketing campaigns to promote our products and services in the marketplace.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.

Customer Service Representative

Ansafone Contact Centers
05.2011 - 05.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered several business lines and gathered specific details from the caller as well as followed dispatch instructions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Front Desk Receptionist

Dr. James Alleyn
06.2007 - 03.2011
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Customer Service Representative

Message Depot
01.1991 - 06.1995
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Miami Sunset Senior Highschool
06-1991

Skills

  • Persuasive negotiator
  • Opportunity Identification
  • Account Acquisition
  • Telephone sales
  • Attention to Detail
  • B2C Sales
  • Sales Presentations
  • Salesforce CRM
  • Lead Qualification
  • Pipeline Development
  • Customer service
  • Attention to detail
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Upselling and cross selling
  • Organized and efficient
  • Driven
  • Issue resolution
  • Relationship building

Accomplishments

  • Closed the highest number of sales in one month. Exceeded monthly goals.
  • Transformed new sales representatives with no experience to amazing sales reps.
  • Surpassed annual quota.
  • Resolved product issue through consumer testing.

Education and Training

other,Miami, FL

Contact

Miami, FL 33177

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Inside Sales Representative

Ansafone Contact Centers
05.2019 - 10.2024

Customer Service Representative

Ansafone Contact Centers
05.2011 - 05.2019

Front Desk Receptionist

Dr. James Alleyn
06.2007 - 03.2011

Customer Service Representative

Message Depot
01.1991 - 06.1995

High School Diploma -

Miami Sunset Senior Highschool

Similar Profiles

CREATE PROFILE
Elaine Rodriguez