Elaine Roque
Rosemead,CA
Summary
Detail-oriented and highly organized Administrative Assistant with extensive experience in data entry, customer service, and clerical duties. Proficient in QuickBooks and MS Office, with a proven ability to manage high-volume calls and maintain inventory supplies. Seeking a Customer Service position to leverage my skills in a dynamic environment.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
California Dynamics Corp.
11.2006 - Current
- Manage accounts payable and invoicing using QuickBooks
- Coordinate with vendors and schedule freight pickups for customer orders
- Process payments including credit cards, checks, and cash transactions.
- Perform various clerical duties including filing, greeting customers, photocopying, scanning, and mail distribution.
PBX Operator/Administrative Runner
Garfield Medical Center
09.2001 - 10.2006
- Directed high-volume incoming calls to appropriate individuals and departments
- Announced emergency codes and paged doctors over the PA system
- Recorded messages and performed data entry for doctor's review.
Receptionist
Summerville at Alhambra
01.2000 - 01.2001
- Provided professional customer service and managed heavy phone traffic
- Conducted daily filing, photocopying, and light typing duties.
Education
Medical Insurance Billing Diploma -
North/West College
Pasadena, CA01.2001
Secretarial Studies -
Chicana Action Services
Los Angeles, CA01.1997
Skills
- Communication: Excellent verbal and written communication abilities
- Time Management: Efficient in managing tasks within tight deadlines
- Technical Proficiency: Skilled in QuickBooks and Microsoft Office Suite
- Customer Service: Experienced in handling high-volume calls and providing exceptional customer support
- Inventory Management: Capable of maintaining accurate inventory records
Timeline
Administrative Assistant
California Dynamics Corp.
11.2006 - Current
PBX Operator/Administrative Runner
Garfield Medical Center
09.2001 - 10.2006
Receptionist
Summerville at Alhambra
01.2000 - 01.2001
Medical Insurance Billing Diploma -
North/West College
Secretarial Studies -
Chicana Action Services
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