Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Elaine Ross
Santa Maria,CA
Summary
Overview
15
years of professional experience
Work History
Toys 'R' Us / Babies 'R' UsSanta Maria, CA
Service Desk Analyst
10.2010 - 04.2014
Job overview
- Answered user product/toy attribute and usage questions to promote satisfactory experience.
- Discussed customer concerns regarding product usage, billing or online orders to promote improved user experience.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created new baby Registries.
- Set up advertisements and special events.
- Created visual displays to highlight new and featured products.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Blockbuster VideoSanta Maria, CA
Night Supervisor
05.2007 - 09.2009
Job overview
- Customer service and new account creation.
- Supervise team of employees and satisfy customer complaints.
- Developed and maintained positive relationships with guests and fellow employees.
- Maintained stock of products.
- Enforced policies and procedures to increase efficiency.
- Balance registers and dropped of nightly bank deposit.
Linens 'n ThingsSanta Maria, CA
Cashier/Merchandiser
10.2005 - 11.2006
Job overview
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise by size, style, and color.
- Removed damaged, out-of-code, and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Icing By Claire's (formerly Afterthoughts)Santa Maria, CA
Assistant Manager
09.1999 - 03.2005
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by monitoring employee call-outs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to determine best placement for merchandise displays.
- Generated weekly, monthly and quarterly sales reports to highlight milestones.
- Drop off daily bank deposits and closing duties.
- Demonstrated and trained personnel to safely perform ear piercings.
Education
Ernest Righetti High SchoolSanta Maria, CA
High School Diploma
06.2002
University Overview
Skills
- Supervisory Experience
- Customer Service Training
- Customer Communication and Empathy
- Friendly and Patient
- Service Desk Team Management
- Organizational Skills
Timeline
Service Desk Analyst
Toys 'R' Us / Babies 'R' Us
10.2010 - 04.2014
Night Supervisor
Blockbuster Video
05.2007 - 09.2009
Cashier/Merchandiser
Linens 'n Things
10.2005 - 11.2006
Assistant Manager
Icing By Claire's (formerly Afterthoughts)
09.1999 - 03.2005
Ernest Righetti High School
High School Diploma