Elaine Rowe
Deerfield Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Same Day Surgery Front Desk
Broward Health North Medical Center
02.2017 - Current
- Ensured patient safety by meticulously following infection control protocols and adhering to surgical guidelines.
- Developed strong rapport with patients and their families, building trust and fostering a supportive environment for optimal patient recovery.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Educated patients on surgical processes, alleviating anxiety and fostering trust among patients and their families.
Concierge Representative Guest Relations
Broward Health North Medical Center
02.2017 - Current
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Med-care Diabetic &medical Supplies /LMC Pharmacy
03.2013 - 08.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Generator, Cashier
Home Depot
06.2009 - 01.2013
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Office Manager
Podiatry Associates
04.2004 - 05.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Associate of Arts -
Broward College
Coconut Creek, FL1995
Certification - CNA/HHA
Mcfatter Vocational
Davie, FL1990
Certification - Data Entry/Secretarial
New York City Technical
New York, NY1988
GED -
New York City Technical
New York, NY1988
Skills
- Cheerful and energetic
- Healthcare ethics
- Active listening skills
- Adaptive team player
- Customer service expert
- Sharp problem solver
- Detail-oriented
- Dependable and reliable
- Courteous demeanor
- Safety protocols
- Risk identification
- Employee relations
- Regulatory compliance
- Creative problem solver
- Conflict resolution
- Excellent multi-tasked
- Good team player
References
REFERENCES
Ask Upon Request
Timeline
Same Day Surgery Front Desk
Broward Health North Medical Center
02.2017 - Current
Concierge Representative Guest Relations
Broward Health North Medical Center
02.2017 - Current
Customer Service Representative
Med-care Diabetic &medical Supplies /LMC Pharmacy
03.2013 - 08.2016
Lead Generator, Cashier
Home Depot
06.2009 - 01.2013
Office Manager
Podiatry Associates
04.2004 - 05.2009
Associate of Arts -
Broward College
Certification - CNA/HHA
Mcfatter Vocational
Certification - Data Entry/Secretarial
New York City Technical
GED -
New York City Technical
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