Elaine Saba Black
Wilsonville,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
All Purpose Clerk
Raley's DBA Nob Hill Foods
Hollister , CA
2019.06 - 2021.01
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Merchandiser
SAS
San Jose , CA
2018.12 - 2019.04
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Conferred with store managers to obtain information about customer needs and preferences.
- Arranged consistent shelves, bins and racks at 4 locations by following established planograms.
Cashier Team Lead
Black Gold Partners 2 DBA Arco Ampm
Hollister , CA
2013.05 - 2015.12
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
Gas Station Manager
Chevron
Morgan Hill , CA
2014.08 - 2015.08
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with cashiers and customers to build connections and nurture relationships.
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Manager in Training
Chevron
Hollister , CA
2012.09 - 2014.07
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of 6-person team completing sales and customer service, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring General Manager.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Weekend Cashier
Chevron
San Mateo , CA
2010.08 - 2012.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained excellent attendance record, consistently arriving to work on time
Assistant Store Manager
Willow Cove Gas
Menlo Park , CA
2008.09 - 2010.08
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Cashier, Manager
Chevron
Portola Valley , CA
1997.11 - 2010.04
- Worked flexible schedule and extra shifts to meet business needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Arts - Business Administration
College of San Mateo
San Mateo, CA06.1984
High School Diploma -
Notre Dame High School
Belmont, CA06.1981
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Multitasking abilities
- Responsible
- Written Communication
- Adaptability
- Computer proficiency
- Basic math
- Good listening skills
- Teambuilding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
All Purpose Clerk
Raley's DBA Nob Hill Foods
2019.06 - 2021.01
Merchandiser
SAS
2018.12 - 2019.04
Gas Station Manager
Chevron
2014.08 - 2015.08
Cashier Team Lead
Black Gold Partners 2 DBA Arco Ampm
2013.05 - 2015.12
Manager in Training
Chevron
2012.09 - 2014.07
Weekend Cashier
Chevron
2010.08 - 2012.09
Assistant Store Manager
Willow Cove Gas
2008.09 - 2010.08
Cashier, Manager
Chevron
1997.11 - 2010.04
Associate of Arts - Business Administration
College of San Mateo
High School Diploma -
Notre Dame High School
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