Elaine Singer
Beaverton,MI
Summary
Experienced in retail leadership with a proven ability to foster a cooperative working environment and meet customer needs while adhering to project deadlines. Possessing excellent communication, problem-solving, and project management skills, consistently driving successful outcomes. Bringing a unique perspective to every task through creativity and knowledge of design and space planning. Strong organizational skills and attention to detail, ensuring nothing falls through the cracks.
Overview
14
14
years of professional experience
Work History
District Asset Protection Manager
JCPenney
03.2018 - Current
- Managed a team of asset protection managers and associates providing support for 23 stores in Michigan with the main focus of reducing external, internal and operational shrink
- Mitigated risk and oversaw internal and external shoplifter apprehensions by hiring, training and developing a team of AP managers and staff
- Collaborated with cross-functional team of Human Resource Business Partner, District Manager, and Beauty Field Manager, and Field Investigators in investigations, profitability, and operations
- Strategically trained General Managers and Supervisors to reduce operational shrink and improve profitability
- Performed regular audits to ensure adherence to asset protection measures, safety protocols, and hazardous waste regulations
- Supported annual inventory planning, execution, and shrink research
- Completed Wicklander Certification and LPQ Certification
- Selected to collaborate, develop, and train a company-wide APM Development program
District Operations Manager
JCPenney
01.2016 - 01.2018
- Enhanced district performance by implementing and improving operational processes to increase accuracy and efficiency and improve profitability for 18 stores in the Saginaw District
- Focused on profit maximization through strategic scheduling and payroll management, expense control, and facility management
- Supported smooth implementation of new processes through comprehensive training and workload planning
- Trained, observed, and coached store associates to maintain high productivity and performance metrics
- Evaluated operational processes and provided feedback to increase functionality and productivity through frequent store visits and regular analysis of daily reports
- Built partnerships with General Managers and store teams in order to influence consistent operational practices
- Provided problem solving insight to store teams when issues arose
- Led store closing process in 9 stores throughout Michigan in a short-term assignment
Assistant Manager of Merchandise Execution & Operations
JCPenney
01.2013 - 01.2016
- Planned projects with store team to implement monthly merchandise sets and graphic changes
- Implemented brand launches involving department remodels from the construction sign off to floor sets
- Managed all aspects of the business from customer service, sales & profit to operations and human resources utilizing the MOD program for efficient management of the overall store experience
- Managed operations team to support operational excellence by utilizing workload planner to complete truck processes including receiving, unload, and back haul as well as pricing & signing, defective processes, omni-channel processes, and inventory execution
- Increased efficiency in task completion by providing coaching and training on best practices for pricing & signing, door to floor, and set execution
Assistant Manager
Kohl’s
01.2012 - 01.2013
- Responsible for overall store results while Executive on Duty
- Managed the home, kids, and shoe department
- Lead the roll out of RFID and electronic signs within the store
Store Manager
Fashion Bug
01.2011 - 01.2012
- Managed all aspects of the store up until closing
- Drove results through community involvement and outreach events, increasing sales 7% in less than a year while improving the number of customer trips per year
Education
Bachelors - Marketing, Fashion Design
Central Michigan University
Skills
- Concept development
- Team collaboration
- Creative problem solving
- Leadership
- Customer Service
- Organization
- Design process
- Project Management
Timeline
District Asset Protection Manager
JCPenney
03.2018 - Current
District Operations Manager
JCPenney
01.2016 - 01.2018
Assistant Manager of Merchandise Execution & Operations
JCPenney
01.2013 - 01.2016
Assistant Manager
Kohl’s
01.2012 - 01.2013
Store Manager
Fashion Bug
01.2011 - 01.2012
Bachelors - Marketing, Fashion Design
Central Michigan University
Similar Profiles
Alexia HowardAlexia Howard
Merchandising Assistant at JCPenneyMerchandising Assistant at JCPenney
Kristina GonzalezKristina Gonzalez
Cashier at JCPenneyCashier at JCPenney
Kathy OlsonKathy Olson
Sales Floor Supervisor at JCPenneySales Floor Supervisor at JCPenney
Jacob MyersJacob Myers
Wharehouse Worker at JCPenneyWharehouse Worker at JCPenney
Steven WarnerSteven Warner
Writer/Film Critic at In Review OnlineWriter/Film Critic at In Review Online