Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elaine Smiley

Glennville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Social Service Technician 1

Pineland BHDD CSB
08.2005 - Current
  • Manage individual served in accessing services and benefits by providing education and information about community resources, successfully assisting 25-30 adults with an intellectual developmental disability and/or Behavioral Health disorder who resides in an independent, semi-independent, or intensive residential setting within the community.
  • Responsible for linking individuals served to services, advocating and training individuals served in independent living skills.
  • Supervise direct care staff assigned to support individuals served. Conduct interviews, train, and instruct direct care staff who will be serving individuals served, and monitor health and safety.
  • Oversaw day-to-day activities of residents in the Community Housing facility.
  • Determined needed and relevant interventions based on each individual served cognitive abilities and current needs.
  • Worked with individuals served to improve life choices and maximize the benefits of programs.
  • Coordinated with social, public, and welfare agencies to obtain and provide client information.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Cultivated positive, trusting relationships with individuals served and community providers to promote effective coordination of resources.

Correctional Officer

Georgia State Prison
07.2004 - 07.2005
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Arranged for medical and dental care of inmates.

General Manager of Food Service

Krispy Chic
10.2003 - 07.2004
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

General Manager of Food Service

Saluet Enterprise
03.1998 - 10.2003
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Supervisor of Operations

Glennville Hatchery/Claxton Poultry
01.1993 - 03.1998
  • Supervised 8 to 10 employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained proper storage of the live agent for the mixture of the vaccine used to vaccinate the baby chicks.
  • Mixed live agents with other ingredients.
  • Hanged Live Agent mixture to injection lines, monitoring lines for air bubbles.
  • Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
  • Repaired equipment to keep jobs moving smoothly, informing the maintenance department of major machinery failures.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

Education

GED

Altamaha Technical Institute
Jesup, GA

Computer Information Systems

Southeast Technical College
Vidalia, GA

No Degree - Medical Billing And Coding

Grantham University
Lenexa, KS

Skills

  • Coordinating Referrals
  • Electronic Charting
  • Arranging Discharges
  • Developmental Disabilities
  • Safe Work Practices
  • Quality Patient Care
  • Life Skills Counseling
  • Application Processes
  • Client Care
  • Community Mental Health Programs
  • Personal Grooming
  • Independent Living
  • Staffing Assignments
  • Assessing Residents
  • Staff Supervision
  • Resident Support
  • Interdisciplinary Care
  • Housekeeping Duties
  • Family Education
  • General Housekeeping
  • Work Review and Supervision
  • Cognitive Behavior Practices
  • Social Support
  • Progress Reports
  • Dementia Knowledge
  • Home Visits
  • Community Services Coordination
  • Scheduling and Appointment Setting
  • Maintain Records
  • Coping Techniques
  • HIPAA Regulations
  • Behavior Support
  • Cost Control
  • Behavioral Disorders
  • Behavioral Skills Development
  • Advanced Directives
  • Microsoft Word
  • Customer Relations
  • Microsoft Excel
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Staff Training
  • Active Listening
  • Quality Assurance Controls
  • Recordkeeping Strengths
  • Problem-Solving Ability
  • Computer Proficiency
  • Reading Comprehension
  • Critical Thinking
  • Quality Control
  • Medical Terminology Knowledge
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Customer Service
  • Order Processing
  • Money Handling Abilities
  • Records Preparation
  • Shipping and Receiving Understanding
  • Filing
  • Safety and Security
  • Risk Analysis Training
  • Background Checks
  • Shift Work
  • First Aid and CPR Certified
  • CPR Certified
  • Emergency Preparedness
  • Risk Management
  • Employee Scheduling
  • Menu Planning
  • Food Preparation and Safety
  • Team Oversight
  • Leadership

Certification

Medical Billing and Coding Specialist

First Aid

CPR

Certificate of Merit-Caregiver Fire Safety

Basic Correctional Officer Training

Timeline

Social Service Technician 1

Pineland BHDD CSB
08.2005 - Current

Correctional Officer

Georgia State Prison
07.2004 - 07.2005

General Manager of Food Service

Krispy Chic
10.2003 - 07.2004

General Manager of Food Service

Saluet Enterprise
03.1998 - 10.2003

Supervisor of Operations

Glennville Hatchery/Claxton Poultry
01.1993 - 03.1998

GED

Altamaha Technical Institute

Computer Information Systems

Southeast Technical College

No Degree - Medical Billing And Coding

Grantham University

Similar Profiles

CREATE PROFILE
Elaine Smiley