Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Elaine Steele

Kingsport,TN

Summary

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Enthusiastic [Job TItle] with proven leadership talents and relationship-building skills gained during [Number] years of experience in [Type] settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.

Overview

26
26
years of professional experience

Work History

Head Cashier

McDonald's
Johnson City, TN
08.2015 - 07.2018
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Displayed new stock and rotated existing products.
  • Increased customer loyalty and retention.
  • Maintained stock within optimal levels to meet expected customer and sales levels.

Sales Associate

Wings
Myrtle Beach, SC
03.1992 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.

Education

Associate of Science - Information Technology

Florida Institute of Technology-Melbourne
Melbourne, FL

Associate of Science - General Studies

Southwest Virginia Community College
Richlands, VA
06.1997

Skills

  • Complaint Resolution
  • Credits and Refunds
  • Cash Register Operation
  • Work Task Prioritization
  • Customer Service
  • POS Systems
  • Adaptability and Dependability
  • Cash Handling
  • Stocking and Replenishing
  • Inventory Stocking
  • Customer Relations
  • Customer Transactions
  • Accounting Softwares
  • Switches and Routers
  • Adaptable and Flexible
  • Safe Work Practices

Additional Information

My work history is limited because I was a stay at home mom and homeschooled my children .They are grown now and I want to return to work.I have an extensive knowledge of computer systems as well.

Languages

English
Native or Bilingual
French

Timeline

Head Cashier

McDonald's
08.2015 - 07.2018

Sales Associate

Wings
03.1992 - 10.2014

Associate of Science - Information Technology

Florida Institute of Technology-Melbourne

Associate of Science - General Studies

Southwest Virginia Community College
Elaine Steele