Summary
Overview
Work History
Education
Skills
Timeline
Elaine Tiblier

Elaine Tiblier

San Antonio

Summary

Competent Accounts Receivable Specialist bringing two years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Experienced Accounts Receivable Specialist with two years of experience in fast-paced environments with credit and collections industries. Successful in reducing delinquencies with strategic approaches to customer service. Balanced assessor of account health specializing in devising creative solutions to unprecedented discrepancies. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Detail-oriented and methodical Customer Service Representative Agent offering five years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

6
6
years of professional experience

Work History

Account Receivables Specialist

Key Energy Services
02.1999 - 11.2002
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Maximized revenue by servicing accounts and proposing new products and services to established customers.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Completed bi-weekly payroll for company employees.
  • Maintained relationships with vendors and managed invoices for Key Energy.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.

Customer Service Specialist

Western Wireless
01.1998 - 02.1999
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Customer Care Representative

Convergys
05.1997 - 01.1998
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Increased client retention by managing supplier deliveries around client needs.

Education

No Degree - Business

The University of Texas Rio Grande Valley, Edinburg, TX

High School Diploma -

McAllen Memorial High School, McAllen, TX
05.1997

Skills

  • Investigative Research
  • Accurate Payment Posting
  • Bill Payment and Recordkeeping
  • Bank Statement Reconciliation
  • Accounts Payable and Receivable
  • Proactive and Self-Motivated
  • Customer Relations
  • Customer Account Review
  • Billing Dispute Resolution
  • Data Communications
  • Production Goals
  • Employee Timesheet Processing
  • Administering Payroll
  • Resolving Irregularities
  • Communications Strategies
  • Payroll Preparation and Processing
  • Critical Thinking

Timeline

Account Receivables Specialist - Key Energy Services
02.1999 - 11.2002
Customer Service Specialist - Western Wireless
01.1998 - 02.1999
Customer Care Representative - Convergys
05.1997 - 01.1998
The University of Texas Rio Grande Valley - No Degree, Business
McAllen Memorial High School - High School Diploma,

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Elaine Tiblier