Elaine Tune
Corona,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
General Manager
Woodys Diner
06.2005 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Formulated policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelor of Arts - Sociology
California State University - Long Beach
Long Beach, CA06.2010
Skills
- Scheduling
- Community Outreach
- Human Resources Management
- Training and Development
- Workflow Planning
- Expense Control
- Staff Supervision
- Quality Management
- Vendor relationships
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Woodys Diner
06.2005 - Current
Bachelor of Arts - Sociology
California State University - Long Beach
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