Elaine Ulmer

• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
• Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
• Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
• Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
• Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.

Professional Coach Operator that provides a safe and reliable connection to and from locations for the Greater Cincinnati area.

My daily job description is to make sure my coach operators are safe and to provide a service to the communities. I complete tasks on a daily basis. There is no task exactly the same.

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.

My position required me to calculate orders, activate, deactivate, and manage accounts for corporations thru out Northeast America. I also was placed as a team leader to provide my team members with necessary information to keep all transactions to stay current and to make sue all policies and procedures for P&G were followed correctly.

As a team Leader I also maintained any and all information to be distributed whether by email or weekly meetings to keep records updated and changes that occurred on a regular basis.

My Leadership skills within P&G allowed me to travel around the world to meet executives and provide different ideas to implement out to my team members and other team leaders within the organization.