Summary
Overview
Work History
Education
Timeline
Generic

Elaine Underwood

San Bernardino,CA

Summary

Results-driven professional with over a decade of proven expertise in management and leadership within fast-paced environments. Recognized for cultivating robust working relationships and assembling effective, collaborative teams that consistently surpass objectives. Excels at empowering teams and organizations to exceed expectations through comprehensive training, impactful coaching, attentive listening, and adept application of Situational Leadership principles. Committed to fostering a culture of excellence and continuous improvement that drives organizational success.

Overview

13
13
years of professional experience

Work History

Warehouse Supervisor

LULULEMON
05.2024 - Current
  • Supervised daily warehouse operations, ensuring compliance with safety regulations and company policies.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational downtime and got gap time down to under 10%
  • Coordinated with logistics for outbound shipments, optimizing transportation pick ups & pick up times.
  • Monitored and maintaining accurate records to when shipping out with carriers with a running shipping log .
  • Conducted regular audits of warehouse processes, identifying areas for improvement in productivity and accuracy with pallets.
  • Collaborated with cross-functional teams to streamline operations and enhance overall service delivery with influencing carriers to provide loading straps .
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members by conducting 1 on 1's.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies as well as success rate of 50% of internal promotions.

Supervisor

Bass Pro Shops
02.2024 - 05.2024
  • Supervise and coordinate the activities of retail staff, including sales associates and cashiers, to ensure operational efficiency and adherence to company standards.
  • Ensure compliance with all operational policies and procedures, including opening and closing procedures, cash handling, and security protocols, to maintain a safe and secure environment.
  • Provide comprehensive training and guidance to retail staff to enhance product knowledge and customer service skills, fostering a culture of excellence.
  • Utilize advanced inventory management systems to monitor inventory levels and place orders for replenishment as needed, optimizing stock levels and minimizing stockouts.
  • Implement advanced visual merchandising techniques to maintain a clean, organized, and visually appealing store environment, elevating the customer shopping experience.
  • Utilize advanced customer relationship management (CRM) tools to resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Analyze sales performance data using advanced analytics tools to identify trends and opportunities, implementing strategies to achieve sales targets and maximize profitability.
  • Collaborate with store management to develop and implement staffing schedules based on advanced forecasting models, ensuring adequate coverage during peak hours to meet customer demand.
  • Partner with management to develop and implement promotional activities based on data-driven insights, driving sales and enhancing brand loyalty.

Area Manager

Amazon
10.2012 - 06.2023
  • 2022 Outbound Ship Dock Area manager Ensured packages where loaded into trucks completing paperwork and documentation related to the shipments.
  • Safety Compliance and Associate Engagement: Conducted regular floor walks, engaging with associates to ensure strict adherence to safety protocols.
  • Developed and implemented Safety Blitz initiatives aimed at reducing injuries by identifying areas requiring improvement and providing necessary support.
  • Performance Tracking and Reporting: Orchestrated weekly recaps on shipments experiencing delays, analyzing root causes and implementing corrective measures to ensure timely dispatch to the trucks.
  • Maintained a stringent focus on container closures, ensuring a 100% fill rate while ensuring closures only occurred within 5 minutes of the scheduled departure time, guaranteeing prompt loading of packages onto the trucks. I made sure Container closures had a fill rate of 100% and where not closed until 5 minutes before they were due to ensure the packages got on the truck.
  • Associate Permissions Management: Spearheaded the Permissions Lost initiative, ensuring that associates cross-trained within the facility were assigned to alternative departments to prevent the loss of their permissions. This proactive approach ensured smooth operations and minimized disruptions caused by permissions discrepancies.
  • Daily Planet Oversight: Demonstrated a commitment to operational excellence by diligently overseeing the Daily Planet process. Verified accurate coding for all individuals within the facility, promptly addressing any instances of time theft. Collaborated closely with Loss Prevention and HR to execute appropriate actions in response to such incidents.
  • 2020 Promoted to Area Manager for Customer Returns . Launched 4 other C.R. sites in the area to decrease the turn around time on returns. Overseeing and managing the entire returns process . Responsible for effectively communicating and coordinating the returns process with vendors, customers, and internal employees. Maintained strong organizational skills, excellent communication abilities, and the ability to manage a team of employees involved in the returns process. Analyzed return data to identify trends, patterns, and opportunities for process improvement. Generate reports on return metrics, such as return rates, reasons for returns, and turnaround times, and present these findings to relevant stakeholders. This analysis helps in identifying areas for optimization, reducing returns, and enhancing customer satisfaction.
  • As the leader of the Women @ Group at the sites, I spearheaded a range of professional development events tailored to enhance the skill sets and opportunities for associates. These events encompassed various activities such as mock interviews, resume assistance, and Excel classes, empowering participants to refine their job search techniques, improve their resumes, and enhance their proficiency in Microsoft Excel. The Women @ Group served as a platform for fostering growth, networking, and promoting career advancement among the associates. Provided comprehensive support to associates during the building launch, removing barriers and fostering productivity and quality.
  • Ensured all team members were performing at their best through coaching and accountability measures.
  • Promptly identified and resolved freight jams, minimizing disruptions to operations.
  • Managed and operated the dock, manual pallets, and robots for the initial three months of the launch.
  • Assumed shift management duties, training internal staff on administrative processes, work instructions, and procedures.
  • Established an Outbound Spotlight Monitor program to recognize top performers.
  • Developed an Andon system for manual pallets, enabling efficient pallet pickup and problem solving.
  • Achieved zero safety recordable /occupational incidents during peak operations, resulting in significant cost savings.
  • Processed a record-breaking 120,433 units on Cyber Monday and 115,020 units on Black Friday.
  • Implemented a dedicated 5S location in AFE for wireless scanner batteries, resulting in a 15% rate increase.
  • Managed critical operational areas, including Outbound and Inbound, concurrently overseeing teams of 250+.
  • Implemented multiple site projects to enhance quality and productivity, while reducing overall site costs.
  • Oversaw 8,500+ units hourly, meeting critical deadlines to satisfy customer delivery expectations.

Education

Volunteer

Devore Animal Shelter

High School Diploma -

Cajon High School
San Bernardino, CA

San Bernardino Valley College
San Bernardino, CA

Timeline

Warehouse Supervisor

LULULEMON
05.2024 - Current

Supervisor

Bass Pro Shops
02.2024 - 05.2024

Area Manager

Amazon
10.2012 - 06.2023

Volunteer

Devore Animal Shelter

High School Diploma -

Cajon High School

San Bernardino Valley College

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