Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elaine Villa

Pomona,CA

Summary

Experienced with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.

Overview

19
19
years of professional experience

Work History

Billing Representative

Athens Services
09.2020 - Current
  • Process high volume emails per driver reports
  • Enter service work orders and bill customers according to city contract
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Cross-trained in various roles, providing backup support as needed.
  • Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
  • Assisted in billing projects

Customer Service Representative

Athens Services
09.2016 - 11.2020
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
  • Assisted customers with service/billing questions processed payments. Reported issues to the proper department. And did follow up calls on a timely manner
  • Process request for new starts and cancellation for residential, commercial and temporary accounts. Along with additional service request and pricing
  • Assisted with billing projects and processed transfer of funds for Misapplied payments
  • Served as a trusted trainee to countless employees, guiding them through challenging transitions into their respective roles within the organization. Training them through various skills within customer service, administration and temporary service.
  • Assist with transitions of numerous new city's
  • Cross trained in various departments to assist where ever needed

Call Center Customer Service Representative

Cal Spas
07.2006 - 09.2016
  • Handled inbound and outbound calls
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
  • Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
  • Expedited invoice processing with effective communication between internal departments and external vendors.

Education

High School Diploma -

James A Gargield High School
Los Angeles, CA
06.2000

Skills

  • Customer relations skills
  • Data entry
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Time management
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility

Accomplishments

  • Earned customer service of the year in 2017, company-wide. Employee of the month in 2019 and 2025

Timeline

Billing Representative

Athens Services
09.2020 - Current

Customer Service Representative

Athens Services
09.2016 - 11.2020

Call Center Customer Service Representative

Cal Spas
07.2006 - 09.2016

High School Diploma -

James A Gargield High School

Similar Profiles

CREATE PROFILE