Elaine Wehmhoff
Washington
Summary
Dynamic professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Accuris
03.2024 - Current
- Managed and built client relationships, ensuring timely resolution of issues and inquiries, emphasized by trust and understanding
- Collaborated with cross-functional teams to implement customer feedback into product improvements
- Created training materials for customers, driving adoption and improving product understanding and efficiency
- Managed a portfolio of high-value key accounts, maintaining strong relationships and ensuring high levels of satisfaction and loyalty
Acting Client Services Manager
Streetwise Partners
01.2024 - 03.2024
- Lead outreach initiatives and recruitment, ensuring successful program enrollment
- Utilized public speaking skills to conduct engaging information sessions and interviews with prospective clients
- Cultivated and maintained key partnerships to enhance collaboration and expand support networks for underrepresented communities
Program Assistant
StreetWise Partners
10.2023 - 03.2024
- Managed client relations, investment, retention, and engagement
- Facilitated impactful events, networking socials, creating opportunities for underserved communities
- Used cross-communication tools and Salesforce to ensure data integrity and evaluate program impact
- Utilized project management software to track progress and deadlines effectively
Program Specialist
The Village for Families and Children
05.2022 - 10.2023
- Performed accurate data entry, analysis, and reporting for multiple community-based programs
- Supported various programs, including fatherhood engagement, financial empowerment, and youth substance use prevention
- Assisted with grants, funder requests, program development, and process improvements to increase operational efficiency
- Surpassed program delivery goals by 25% in 2022.
- Focus on integrating diversity and inclusion strategies into programming
Americorps VISTA
The Village for Families and Children
04.2021 - 05.2022
- Worked to expand community connections and resource access for underrepresented populations
- Focused on building the capacity of programs, helping to connect 20,000 individuals to critical services in Hartford County
Education
Bachelor of Science - Applied & Resource Economics
University of Connecticut
Storrs, CT05-2020
Skills
- Remote Work Experience
- Risk Mitigation
- Strategic Account Planning
- Customer Engagement Strategy
- Customer Advocacy
- Operational Excellence
- Project Development & Management
- Microsoft Office Suite, Teams, & Salesforce
- Stakeholder Collaboration
- Effective Communication
Timeline
Customer Success Manager
Accuris
03.2024 - Current
Acting Client Services Manager
Streetwise Partners
01.2024 - 03.2024
Program Assistant
StreetWise Partners
10.2023 - 03.2024
Program Specialist
The Village for Families and Children
05.2022 - 10.2023
Americorps VISTA
The Village for Families and Children
04.2021 - 05.2022
Bachelor of Science - Applied & Resource Economics
University of Connecticut