Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Walek

Receptionist
Pawtucket,RI

Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Registration and Insurance Verification environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Overview

6
6
years of professional experience

Work History

Receptionist

Teknor Apex
Pawtucket, RI
06.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Medical Receptionist

Surgery Center Of RI
Warwick, RI
03.2018 - 03.2022
  • Maintained current and accurate medical records for over 50 patients per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 2 minutes of each call.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Disseminated sensitive patient information in any language and coordinated with translators to provide service to individuals from diverse background

Casino Table Games Dealer

Twin Rivers Casino
Lincoln, RI
07.2017 - 02.2021
  • Maintained fast, smooth game pace by efficiently handling , chips, money and cards.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Stood behind Black Jack, Baccarat, Roulette, Novelty gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Patient Account Representative

Rhode Island Hospital
Providence, RI
11.2017 - 03.2018
  • Took copayments and compiled daily financial records.
  • Contacted patients after insurance was calculated to obtain payments.
  • Posted payments and processed refunds.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Responded to patient, family and external payer inquiries.

Education

Accounting

Bryant University
Smithfield, RI

High School Diploma -

Central Falls Sr High School
Central Falls, RI

Skills

  • Medical office administration
  • Insurance Verification
  • Problem resolution
  • Communications
  • Reminder calls
  • Medical Records Management
  • Payment collection
  • Attention to Detail
  • Organization and Time Management

Timeline

Receptionist

Teknor Apex
06.2022 - 04.2023

Medical Receptionist

Surgery Center Of RI
03.2018 - 03.2022

Patient Account Representative

Rhode Island Hospital
11.2017 - 03.2018

Casino Table Games Dealer

Twin Rivers Casino
07.2017 - 02.2021

Accounting

Bryant University

High School Diploma -

Central Falls Sr High School

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