Elaine Watts
Coeur D'Alene,ID
Summary
Dynamic professional with extensive experience at Farmers and Bristol George, excelling in client relationship management and administrative support. Proven ability to enhance workflow efficiency and optimize office operations. Skilled in documentation preparation and interdepartmental communication, fostering collaboration and achieving high customer satisfaction. Committed to delivering exceptional service and maintaining organized systems.
Overview
19
19
years of professional experience
Work History
Receptionist Administrator
Bristol George
04.2022 - 12.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided administrative support by maintaining organized filing systems and managing correspondence.
- Assisted in coordinating office supplies, optimizing inventory levels for daily operations.
- Facilitated communication between departments, enhancing collaboration and workflow efficiency.
Insurance Agent
Farmers
09.2015 - 04.2022
- Developed and maintained strong client relationships to foster trust and retention.
- Analyzed client needs to recommend appropriate insurance products, enhancing customer satisfaction.
- Conducted thorough policy reviews ensuring compliance with regulatory standards and accuracy in documentation.
- Educated clients on coverage options, guiding them through claim processes efficiently.
Underwriting Assistant
Farmers
02.2007 - 08.2014
- Analyzed underwriting submissions to ensure compliance with established guidelines and risk assessment criteria.
- Assisted underwriters in preparing reports and documentation for policy approvals and renewals.
- Coordinated communication between clients, agents, and underwriters to facilitate timely decision-making.
- Developed and maintained tracking systems for policy status and documentation requirements.
Education
Real Estate License - Real Estate
Real Estate Institute
Gresham, OR09.1998
High School Diploma - Graduate
Milwaukie High School
Milwaukie Oregon 06.1986
Skills
Front desk operations
Appointment scheduling
Administrative support
Filing systems management
Correspondence management
Office supply coordination
Interdepartmental communication
Customer relationship management
Underwriting analysis
Documentation preparation
Policy tracking systems
Client communication facilitation
Workflow efficiency enhancement
Reception management
File organization
Multi-line phone operation
Appointment setting
Reception area maintenance
Payment collection
Mail handling
Document scanning and digitization
Document management
Client relations
Calendar management
Scheduling appointments
Supply management
Visitor access management
Confidential information management
Office equipment maintenance
Meeting support
Supply oversight
Project coordination
Meeting coordination
Mail routing
Document retrieval
Travel arrangements
Visitor assistance
Call handling
Maintenance tracking
Customer service
Phone and email etiquette
Data entry
Microsoft office
Multitasking and organization
Administration and operations
Customer service management
Scheduling
Documentation and recordkeeping
Office management
Decision-making
Inventory management
Support services
Schedule coordination
Operations management
Event coordination
Quality assurance
Timeline
Receptionist Administrator
Bristol George
04.2022 - 12.2025
Insurance Agent
Farmers
09.2015 - 04.2022
Underwriting Assistant
Farmers
02.2007 - 08.2014
Real Estate License - Real Estate
Real Estate Institute
High School Diploma - Graduate
Milwaukie High School