Elaine West
Vancleave,MS
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
AT&T
05.2022 - Current
- Maintained up-to-date knowledge of product features and benefits.
- Identified customer needs by asking questions and advising on best solutions.
- Recognized security risks to properly handle situations.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
EMR USA Metal Recycling
07.2021 - 05.2022
- Ensured compliance with all safety regulations within the store environment.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
- Greeted customers and answered any questions they had about the store's products and services.
Switcher banker
Woodforest National Bank
11.2020 - 07.2021
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Delivered exceptional service to customers in person or over telephone.
- Adhered to financial services security and audit procedures.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified transaction errors when debits and credits did not balance.
Education
Associate of Arts - Business Administration and Management, General
University of Phoenix
09-2024
Skills
- Call Quality
- Organization Skills
- Data Entry
- Time Management
- Customer Service Representatives
- Sales
- Customer Support
- Microsoft Outlook
- Microsoft Excel
- Leadership
- Problem solving
- Team collaboration
- Excellent written and oral communication
- Complaint resolution
- Empathy and patience
Certification
- Speaking Confidently and Effectively - LinkedIn
- Managing Experts - LinkedIn
- Intentional Problem Solver - University of Phoenix
Timeline
Customer Service Specialist
AT&T
05.2022 - Current
Cashier
EMR USA Metal Recycling
07.2021 - 05.2022
Switcher banker
Woodforest National Bank
11.2020 - 07.2021
Associate of Arts - Business Administration and Management, General
University of Phoenix