Elaine Westbrook
Westminster,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Housekeeping
J&R Services
04.2021 - Current
- Cleaning/sanitizing various sites
- Residents
- Airbnb, construction clean out, move outs
- Environmental cleanup
- Floor cleaning / buffing
- Restaurants
- Offices
- Construction office trailers
- Hospital Cleaning,discharge patient rooms,Emergency Department, OB/OB OR & Terminal Clean
- OSHA protocols
Office Manager
Diamond Concrete and Fencing
03.2015 - Current
- Scheduling estimates
- Creating invoices
- Customer issue resolutions
- Obtaining all licensing and zoning permits for both commercial and private sites
- Collection of payments and bank management
- Payroll
- Budget control
- Picking up materials and delivering them to job sites
- Incoming and out going calls.
Lab Duties
Auraria Dental Lab
06.2021 - 10.2023
- Same Day Acrylic Denture repair Dental consultations Prosthetic fabrication, partial dentures/Full Dentures Impressions, Wax Rims, Custom Trays, Mouth guards Office duties: Logging in New Cases , Distributing Caseloads to technicians, Answering phone calls, Intervening Dentist phones calls with technicians, Sending out cases with invoices to designated dental offices, Keeping cases going in a timely manner, Managing technicians with case loads
- Sending monthly bills to dental offices
- Problem solving and organizing cases
- Deliver cases as needed to various offices in the Denver metro Area.
Scheduler/Registrar
Centura Health/Temp agency
10.2019 - 12.2019
- High volume incoming/outgoing calls
- Schedule imaging appointments
- Data entry & collection
- Manage multiple accounts
- Transcribe electronic and faxed orders
- Protect patient information EPIC experience HIPPA compliant
Front Office Patient Scheduler/Insurance Coordinator
Howard Dental Center/(AKA Colorado Health Network)
03.2012 - 01.2015
- Greet patients, Schedule patients, print treatment plans, answer phones, assist in finding funding for low income patients that need prosthetic Tx
- Collect copays, bill insurances, Print Tx plans with expense to patient breakdown for case managers
- Fax Healthcare provider forms to medical doctors
- Update Cd4 and Viral load information
- Counseling patients with life struggles
- Keeping doctors well advised of patients financial and drug use situations
- Printing unscheduled treatment reports/daily reports, attending continuing education about HIV patients
- Keeping in close contact with case managers as patient reveal struggles
- Submit Paper Insurance Claims
Front Office Patient & Insurance Coordinator
Colorado Gum Care
05.2011 - 01.2012
- Schedule patients according to appropriate availability
- Verifying Insurance
- Notifying Doctors of Insurance Schedule fees, plan maximums, benefits remaining, and coverage on all major surgeries
- Processing Pre-determinations with Insurance agencies
- Sending attachments required by insurance agencies
- Processing claims via US mail and electronic filing
- Working with Insurance agencies closely to ensure patients utilize their benefits appropriately from most urgent care to least
- Setting up payment plans with patients
- Helping the patients apply for credit services
- Coordinating Periodontal maintenance appointments along with regular cleanings with the patient's general dentist office
- Sending out letters and correspondence to referring dental offices
- Greeting patients, and ensuring the patients felt they received the best care possible when leaving our office.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Dental Assistant
Dentistry for the Family
08.2008 - 06.2009
- Assist in RCT TX, Surgical Extractions, suture removal, make Temp crowns, Regular Cleanings, Placing dental dam, Greet and prepare patients for treatment, Prepare treatment rooms, instruments and tray setups , x-rays, Inter oral camera ,confirming pt
- Medical history, taking blood pressure and pulse, sterilizing, Post Op Instruction , model s/impressions , perform office management tasks Understand and explain insurance benefits
- Custom impression trays, temporary restorations, Denture Adjustments, Explain TX Plans, Schedule Lab pick-ups, Order supplies, Morning Huddles, actively participate in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service
- Assist with other duties as needed.
Patient Coordinator
Kids in Need of Dentistry
10.2007 - 03.2008
- Duties include: Scheduling, Educating parents about treatment needed, translation, daily and Monthly reports
- Submitting Insurance Claims, billing, Recall, Opening/Closing offices Daily
- Working with Dr
- On Weekly Schedule plans
- Morning huddles, Making sure all team players as well as patients were on the same page about financial/treatment
- Collecting payments.
Dental Assistant/Front Desk
Primary Dental (July-September, extern)
07.2005 - 10.2007
- Assisting duties include: prophy’s, radiographs, setting /sterilizing rooms, assisting Doctor chair side in various procedures, including, root canals, extractions, fillings, scale & root planning, etc.
- Stocking rooms, inventory
- Front Desk duties include: Answering phones, setting appointments, balancing ledger on accounts, checking route slips vs
- Ledger, payments, recall cards, account receivable/payable, customer coordinating, filing, School dental presentations, Delivering fliers, Coordinating referral doctors
- Making sure all patients felt welcome and cared for with an upbeat and professional
Education
Dental Assisting -
Pima Medical Institute
Denver, CO04.2005
Class of 1994 -
Denver North High School
Denver, CO06.1994
Skills
- Bi-lingual (Spanish/English) Writing and Speaking
- Customer friendly
- Able to work in a high paced environment
- Dependable
- Certificate with 280 hours extern from Pima Medical institute
- 6 years working chair side
- Dentrix
- HIPAA certified
- Great at Dentrix system
- Basic radiology certificate
- Proficient in Medicaid, CHP, Delta, and most major Insurances
- Back office as well as Front office capable
- Early Childhood Education training
- Epic trained
- Proficient in Medicaid, CHP, Delta, and most major Insurances
- Back office as well as Front office capable
- Early Childhood Education training
- Epic trained
- Proficient in Medicaid, CHP, Delta, and most major Insurances
- Back office as well as Front office capable
- Early Childhood Education training
- Epic trained
- Proficient in Medicaid, CHP, Delta, and most major Insurances
- Back office as well as Front office capable
- Early Childhood Education training
- Epic trained
References
References provided upon request.
Languages
Spanish
Professional Working
Timeline
Lab Duties
Auraria Dental Lab
06.2021 - 10.2023
Housekeeping
J&R Services
04.2021 - Current
Scheduler/Registrar
Centura Health/Temp agency
10.2019 - 12.2019
Office Manager
Diamond Concrete and Fencing
03.2015 - Current
Front Office Patient Scheduler/Insurance Coordinator
Howard Dental Center/(AKA Colorado Health Network)
03.2012 - 01.2015
Front Office Patient & Insurance Coordinator
Colorado Gum Care
05.2011 - 01.2012
Dental Assistant
Dentistry for the Family
08.2008 - 06.2009
Patient Coordinator
Kids in Need of Dentistry
10.2007 - 03.2008
Dental Assistant/Front Desk
Primary Dental (July-September, extern)
07.2005 - 10.2007
Dental Assisting -
Pima Medical Institute
Class of 1994 -
Denver North High School
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