Elaine Wike
Shelbyville,IN
Summary
Customer Support Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Support Specialist
Amerit Fleet Solutions
Walnut Creek, CA
03.2015 - Current
- Liaison between client (AT&T) managers, drivers, technicians and independent vendors in scheduling fleet vehicles for preventative maintenance, on-demand repairs, vehicle registration/licensing, accident repairs and manufacturer recalls in Alaska, Washington, D.C., Hawaii, Illinois, Indiana, Iowa, Minnesota, Nebraska, North Dakota, South Dakota, Virginia and West Virginia.
- Utilize fleet management software to create service orders.
- Possess good understanding of vehicle systems and technology (large, medium and light-duty vehicles and other equipment: trailers, forklifts.)
Outside Sales Representative
Patron Supply Company
Cleveland, OH
08.1997 - 08.2013
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Maintained hardware, fastener and shop supply inventory levels required by 80+ automotive dealerships, garages and body shops.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
High School Diploma -
Byzantine Catholic High School
Parma, OHCuyahoga Community College
Parma, OHSt. Petersburg College
Clearwater, FLSkills
- Customer Service Excellence
- Microsoft Word
- Problem-Solving Ability
- Schedule Mastery
- Administrative Support
- Computer Proficiency
- Project Management Abilities
- Prioritization
- Grammar
- Active Listening
- Fleet Dispatching
- Microsoft Excel
LEGAL EXPERIENCE
GREAT LAKES SCIENCE CENTER EXECUTIVE ASSISTANT TO PRESIDENT AND EXECUTIVE DIRECTOR
1992-1997 Cleveland, Ohio
- Held office of Assistant Secretary for not-for-profit 401(c) 3 organization
- Liaison between Board of Trustees and executive office of President
- Recorded minutes of meetings of Board of Trustees; organized and coordinated Board of Trustees meetings
- Provided executive administrative support to the President during selection of Science Center architects and exhibit design firms, groundbreaking, construction and grand opening
AMERICAN GREETINGS CORPORATION EXECUTIVE ASSISTANT TO GENERAL COUNSEL/CORPORATE SECRETARY
1987-1992 Cleveland, Ohio
- Responsible for preparing documentation required by the Securities and Exchange Commission relative to sale, purchase and/or transfer of company stock by executive personnel
- Provided administrative support to General Counsel in preparation of Proxy Statement to Shareholders and Annual Meeting of Shareholders; preparation of agreements with retailers selling American Greetings products; and all other matters requiring the involvement of the General Counsel/Secretary's office
- Promoted to this position after providing administrative secretarial support to the Vice President of Information Services
1982 - 1987
NORTHSIDE CHRISTIAN SCHOOLS ADMINISTRATIVE ASSISTANT TO EXECUTIVE DIRECTOR
St. Petersburg, Florida
PARK BANK OF FLORIDA ADMINISTRATIVE ASSISTANT TO VICE PRESIDENT - CORPORATE TRUST
St. Petersburg, Florida
EATON CORPORATION
1977 - 1982 Cleveland, Ohio
- Legal Secretary to Assistant Counsel - Products Liability Litigation
- Promoted to Executive Assistant to Director of Communications
- Promoted to Administrative Assistant - Senior Attorney - International Law
- Promoted to Administrative Assistant - Investor Relations
MELLON NATIONAL MORTGAGE COMPANY
1974 - 1977 Cleveland, Ohio
- Junior Legal Secretary - Construction Loan Department / Office of Corporate Secretary
Timeline
Customer Support Specialist
Amerit Fleet Solutions
03.2015 - Current
Outside Sales Representative
Patron Supply Company
08.1997 - 08.2013
High School Diploma -
Byzantine Catholic High School
Cuyahoga Community College
St. Petersburg College