Elaine Wike
Shelbyville,IN
Summary
Customer Support Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Support Specialist
Amerit Fleet Solutions
2015.03 - Current
- Liaison between client (AT&T) managers, drivers, technicians and independent vendors in scheduling fleet vehicles for preventative maintenance, on-demand repairs, vehicle registration/licensing, accident repairs and manufacturer recalls in Alaska, Washington, D.C., Hawaii, Illinois, Indiana, Iowa, Minnesota, Nebraska, North Dakota, South Dakota, Virginia and West Virginia.
- Utilize fleet management software to create service orders.
- Possess good understanding of vehicle systems and technology (large, medium and light-duty vehicles and other equipment: trailers, forklifts.)
Outside Sales Representative
Patron Supply Company
1997.08 - 2013.08
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Maintained hardware, fastener and shop supply inventory levels required by 80+ automotive dealerships, garages and body shops.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
High School Diploma -
Byzantine Catholic High School
Parma, OHCuyahoga Community College
Parma, OHSt. Petersburg College
Clearwater, FLSkills
- Customer Service Excellence
- Microsoft Word
- Problem-Solving Ability
- Schedule Mastery
- Administrative Support
- Computer Proficiency
- Project Management Abilities
- Prioritization
- Grammar
- Active Listening
- Fleet Dispatching
- Microsoft Excel
LEGAL EXPERIENCE
GREAT LAKES SCIENCE CENTER EXECUTIVE ASSISTANT TO PRESIDENT AND EXECUTIVE DIRECTOR
1992-1997 Cleveland, Ohio
- Held office of Assistant Secretary for not-for-profit 401(c) 3 organization
- Liaison between Board of Trustees and executive office of President
- Recorded minutes of meetings of Board of Trustees; organized and coordinated Board of Trustees meetings
- Provided executive administrative support to the President during selection of Science Center architects and exhibit design firms, groundbreaking, construction and grand opening
AMERICAN GREETINGS CORPORATION EXECUTIVE ASSISTANT TO GENERAL COUNSEL/CORPORATE SECRETARY
1987-1992 Cleveland, Ohio
- Responsible for preparing documentation required by the Securities and Exchange Commission relative to sale, purchase and/or transfer of company stock by executive personnel
- Provided administrative support to General Counsel in preparation of Proxy Statement to Shareholders and Annual Meeting of Shareholders; preparation of agreements with retailers selling American Greetings products; and all other matters requiring the involvement of the General Counsel/Secretary's office
- Promoted to this position after providing administrative secretarial support to the Vice President of Information Services
1982 - 1987
NORTHSIDE CHRISTIAN SCHOOLS ADMINISTRATIVE ASSISTANT TO EXECUTIVE DIRECTOR
St. Petersburg, Florida
PARK BANK OF FLORIDA ADMINISTRATIVE ASSISTANT TO VICE PRESIDENT - CORPORATE TRUST
St. Petersburg, Florida
EATON CORPORATION
1977 - 1982 Cleveland, Ohio
- Legal Secretary to Assistant Counsel - Products Liability Litigation
- Promoted to Executive Assistant to Director of Communications
- Promoted to Administrative Assistant - Senior Attorney - International Law
- Promoted to Administrative Assistant - Investor Relations
MELLON NATIONAL MORTGAGE COMPANY
1974 - 1977 Cleveland, Ohio
- Junior Legal Secretary - Construction Loan Department / Office of Corporate Secretary
Timeline
Customer Support Specialist
Amerit Fleet Solutions
2015.03 - Current
Outside Sales Representative
Patron Supply Company
1997.08 - 2013.08
High School Diploma -
Byzantine Catholic High School
Cuyahoga Community College
St. Petersburg College
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