Elaine Williams
Atlanta,GA
Summary
At Georgian Terrace Hotel, I excelled as a Night Auditor & Supervisor, streamlining front desk operations and enhancing guest satisfaction. My adeptness in multitasking and problem-solving significantly reduced transaction errors. I showcased a strong work ethic and teamwork, ensuring financial accuracy and promoting a positive work atmosphere.
I am a deadline-driven Night Auditor offering 15-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.
I am also a versatile hospitality professional with 15-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
In addition, I am a welcoming Night Auditor with experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
4
4
years of professional experience
Work History
Night Auditor & Night Supervisor
Georgian Terrace Hotel
09.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Hotel Front Desk Supervisor/Assistant Front Desk Manager
Colwen Hotels
10.2020 - 10.2024
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
Education
Bachelor of Science - National Security
Liberty University
Lynchburg, VA05-2026
Bachelor of Arts - Ministry & Theology
North Central Theological Seminary
St. Petersburg, FL05-2022
Associate of Science - Journalism And Mass Communication
University of Phoenix
Tempe, AZ10-2015
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
- Night Audit Reports
- Punctual and Dependable
- End-of-Day Processes
- Balancing Transactions
- Resolving issues
- Teamwork and Collaboration
- Decision-Making
- Guest Services
- Reservations
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Honored with the Employee of the Quarter award for Colwen Hotels and Resort. May 2024
Timeline
Night Auditor & Night Supervisor
Georgian Terrace Hotel
09.2021 - Current
Hotel Front Desk Supervisor/Assistant Front Desk Manager
Colwen Hotels
10.2020 - 10.2024
Bachelor of Science - National Security
Liberty University
Bachelor of Arts - Ministry & Theology
North Central Theological Seminary
Associate of Science - Journalism And Mass Communication
University of Phoenix
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