Summary
Overview
Work History
Education
Skills
Timeline
Never took a day off in 15 yrs
Generic

Elaine Wilson

Las Vegas,NV

Summary

Dynamic and results-driven professional with a strong background in customer service at Super 8 Hotel. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in cash handling and time management, consistently achieving high customer satisfaction and contributing to team success in fast-paced environments.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Super 8 Hotel
07.2005 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Retail

Von Maur
11.2001 - 06.2005
  • Contributed to store-wide initiatives aimed at enhancing brand reputation within the luxury retail space.
  • Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
  • Maximized profit margins by effectively negotiating pricing agreements with retail
  • Consistently met performance targets for both service volume and retail sales goals within the salon environment.
  • Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
  • Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
  • Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.

Education

GED -

Franklin High
Livonia Michigan

Skills

  • Customer service
  • Attention to detail
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Time management

Timeline

Front Desk Receptionist

Super 8 Hotel
07.2005 - 02.2020

Retail

Von Maur
11.2001 - 06.2005

GED -

Franklin High

Never took a day off in 15 yrs

I Loved my retail job, it a 45 mile drive I was asked by a sporting goods owner in our town if I would like to work at the new hotel he just finished I said yes, because it was a three min drive away for me.


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Elaine Wilson