Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elaine Wirsching

Elaine Wirsching

Hayward,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and corporate travel coordination, notably with Carlson Wagonlit Travel. Excelled in streamlining relocation processes, enhancing employee satisfaction, and providing expert assistance. Skilled in regulatory compliance and social perceptiveness, demonstrating a proven track record of achieving excellence in customer service and operational efficiency.

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Twin Oaks Real Estate
09.2021 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Senior Corporate Travel Consultant

BCD Travel LLC
12.2021 - 10.2024
  • Coordinated, domestic and international, air, car, rail, and ground transportation bookings, for relocated Executives from various corporations

Senior Corporate Travel Consultant

Carlson Wagonlit Travel
07.2010 - 05.2021
  • Coordinate the, domestic and international, air, car, rail, and ground transportation bookings in addition to the ticketing, changes and exchanges, hotel accommodations, and relocation process for employees throughout the organization
  • Evaluated, restructured, and streamlined the relocation process to reduce stress, cut back unnecessary costs, and improve the employee overall satisfaction with the process
  • Provide expert assistance, via phone, to assist customers with questions they may have regarding relocation, corporate housing, and travel related services
  • Established a reputation for customer service excellence, excelling as an energetic team member and natural problem solver dedicated to making the travel/relocation process as enjoyable as possible

Behavioral Specialist

Castro Valley School District
09.2006 - 05.2010
  • Provided teaching assistance, in the classroom, to students with behavioral issues such as autism, ADD, and dyslexia
  • Assigned to specific students to help with classroom instruction in all subjects including math, English, writing, and social studies
  • Coordinated with the teacher to develop strategies to reinforce material or skills based on the needs, interests, and abilities of the student
  • Evaluated notebooks, corrected papers, and supervised testing as directed by the classroom teacher

Education

Diploma - Hospitality

University Estacio De Sa

Associate in Applied Science (A.A.S.) - Graphic Design

Silicon Valley College

Skills

  • Sales and upselling
  • Regulatory compliance
  • Analytical skills
  • Social perceptiveness
  • Inbound and outbound calling
  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Price quotes
  • De-escalation techniques
  • Computer proficiency
  • Active listening
  • Professional telephone demeanor
  • Follow-up skills
  • Prioritization
  • Microsoft outlook
  • Administrative support
  • Call management
  • Critical thinking
  • Documentation
  • Office equipment proficiency
  • Microsoft Office Suite
  • Brand representation
  • Service standard compliance
  • International sales support

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Senior Corporate Travel Consultant

BCD Travel LLC
12.2021 - 10.2024

Customer Service Specialist

Twin Oaks Real Estate
09.2021 - Current

Senior Corporate Travel Consultant

Carlson Wagonlit Travel
07.2010 - 05.2021

Behavioral Specialist

Castro Valley School District
09.2006 - 05.2010

Associate in Applied Science (A.A.S.) - Graphic Design

Silicon Valley College

Diploma - Hospitality

University Estacio De Sa
Elaine Wirsching