I enjoy sewing, quilting/ knitting, reading I enjoy spending as much time as I can with my 13 grandchildren
Elaine Wolkiewicz
Glenshaw,PA
Summary
Dynamic Shift Leader Manager with a proven track record at Rite Aid, excelling in effective team leadership and operational efficiency. Enhanced financial accuracy and reduced discrepancies through strategic inventory management. Recognized for fostering collaboration and resolving customer issues, driving brand loyalty, and revenue growth, and committed to maintaining a safe and productive work environment. Knowledgeable shift manager with proven history of managing shift operations efficiently. Demonstrated success in coordinating team efforts and ensuring high standards of service. Expertise in problem-solving and effective communication.
Overview
44
44
years of professional experience
Work History
Shift Leader Manager
Rite Aide
09.2021 - 07.2025
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated merchandising, promoted new products and increased brand awareness.
Department Sales Manager
Kmart
10.1981 - 02.2012
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability for customers.
- Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
Education
High School Diploma -
Fox Chapel High School
Pittsburgh, PA06.1973
Skills
- Effective shift coordination
- Hazard identification and assessment
- Effective team leadership
- Cash office manager
- Open and Close key holder
Interests
Timeline
Shift Leader Manager
Rite Aide
09.2021 - 07.2025
Department Sales Manager
Kmart
10.1981 - 02.2012
High School Diploma -
Fox Chapel High School
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