Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Zeitler-Reese

Ellicott City,MD

Summary

Accomplished Supervisor at Giant, adept in staff management and organizational skills, significantly enhanced team productivity and customer satisfaction. Leveraged problem-solving and effective communication to foster a culture of continuous improvement and teamwork. Mentored staff, reducing turnover and driving operational excellence with a focus on results.

Overview

35
35
years of professional experience

Work History

Supervisor of Distribution Customer Service

Giant
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Supervisor Of Customer Service and Auditing

Giant
06.2012 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Supervisor of Distribution Customer Service

Giant
10.2000 - 06.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Cashier/Front End Customer Service Associate

Giant
09.1989 - 10.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Bachelor of Science - Retailing

Hood College
Frederick, MD
05.1996

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Effective Communication
  • Adaptability and Flexibility
  • Organizational Skills
  • Reliability
  • Relationship Building

Timeline

Supervisor of Distribution Customer Service

Giant
04.2024 - Current

Supervisor Of Customer Service and Auditing

Giant
06.2012 - 04.2024

Supervisor of Distribution Customer Service

Giant
10.2000 - 06.2012

Cashier/Front End Customer Service Associate

Giant
09.1989 - 10.2000

Bachelor of Science - Retailing

Hood College

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Elaine Zeitler-Reese