Elaine Haronid Jimenez Rodriguez
Kenner,LA
Summary
Dynamic and dedicated professional with extensive experience at the Transportation Security Administration. Proven ability in policy enforcement and customer service, ensuring safety compliance and enhancing traveler experiences. Fluent in Spanish, enhancing with the customer. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer, TSO
Transportation Security Administration, TSA
03.2025 - Current
- Assisted in screening passengers and their belongings for prohibited items using security equipment.
- Learned to operate advanced scanning technology to ensure safety compliance during security checks.
- Participated in emergency response drills to maintain readiness and enhance situational awareness.
- Collaborated with team members to uphold security protocols and improve checkpoint efficiency.
- Gained knowledge of federal regulations related to transportation security and passenger screening processes.
- Provided excellent customer service by addressing passenger inquiries and ensuring a smooth travel experience.
- Adapted quickly to changing procedures in fast-paced airport environment while maintaining attention to detail.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Scaffold Builder, Carpenter
Brown & Root Industrial Services
03.2024 - 03.2025
- Assembled scaffolding systems according to safety standards and project specifications.
- Operated tools such as power saws, drills, and wrenches for scaffold construction.
- Conducted site inspections to ensure compliance with safety regulations and protocols.
- Assisted in dismantling scaffolding structures efficiently while minimizing material damage.
- Maintained tools and equipment in optimal working condition through regular inspections.
- Reduced workplace accidents with proper inspection and maintenance of scaffold components.
- Improved team productivity through effective collaboration and clear communication with coworkers and supervisors.
Scaffold Helper
Turner Industries Corporation
01.2023 - 02.2024
- Assembled and disassembled scaffolding structures according to safety guidelines.
- Assisted team members in maintaining clean and organized work areas.
- Followed instructions to set up scaffolding for various construction projects.
- Monitored material inventory and reported shortages to supervisors.
- Operated basic hand tools and equipment safely and effectively.
- Maintained a clean work environment, organizing materials and tools for efficient scaffold construction.
- Verified all scaffolding materials were stored safely and securely.
- Followed OSHA regulations and safety standards when installing and working with scaffolding.
- Racking and staking materials.
- Flagging heavy equipments (crane, forklift, trucks).
PRODesk Associates
Home Depot
07.2021 - 12.2023
- Analyzed customer feedback to identify trends and improve service delivery.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Managed scheduling and resource allocation to optimize team productivity and meet project deadlines.
- Developed training materials to onboard new staff, fostering knowledge retention and engagement.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Manager
TWO AMIGOS MEXICAN TAQUERIA
01.2019 - 07.2021
- Coordinated daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements that enhanced team productivity and reduced operational bottlenecks.
- Trained new staff on company policies, procedures, and best practices to promote consistency in performance.
- Monitored inventory levels and managed supply orders to maintain optimal stock availability for operations.
- Developed schedules and delegated tasks effectively to maximize team performance during peak periods.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Ticket Agent
Southeastern Pennsylvania Transportation Authority, SEPTA
02.2019 - 10.2019
- Managed ticket sales operations, ensuring timely and accurate transactions for customers.
- Facilitated customer inquiries and resolved issues regarding ticketing and scheduling.
- Trained new staff on ticketing systems and customer service protocols.
- Implemented process improvements to enhance efficiency in ticket processing.
- Oversaw daily ticket inventory, ensuring compliance with company policies and procedures.
- Collaborated with team members to optimize workflow and reduce wait times for customers.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Monitored ticket sales and provided detailed reports to management.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
Manager
GRACE JUICE & SALAD BAR
03.2017 - 02.2019
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Led cross-functional teams to streamline processes and improve service delivery standards.
- Mentored junior staff, fostering a collaborative work environment and enhancing team performance.
- Conducted regular performance evaluations to identify training needs and drive skill development initiatives.
- Oversaw budget management, ensuring optimal resource allocation and cost control measures were in place.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Community Hab Specialist
Eihab Human Services
05.2016 - 03.2017
- Developed and implemented process improvements to enhance operational efficiency.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Analyzed data trends to inform decision-making and optimize resource allocation.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Work directly with individuals in program activities, both in their homes and in the community. Assist individuals (service recipients) in skills development by implementing individual specific and general programs. The Community Habilitation Specialist will have the ability to interact with individuals and staff professionally and ethically, understand and implement service plans, and Staff Action Plans as written, and to complete all required documentation clearly, legibly in a timely manner.
- Participate in the life of the individual in their home to foster a person-centered atmosphere conducive to the growth of the individual and towards their maximum independence in all areas of daily living. Commit to person-centered supports and honor the personality, preferences, culture, and strengths of the individuals. Promote and protect the health, safety and emotional well-being of the individuals.
- Assist in planning and implementation of the program.Maintain daily Community-Habilitation bi-weekly progress reports, datasheets, timesheets and other required documentation. Community Habilitation Specialist will document each training session in the appropriate databases and report the progress and barriers with each client.
Attend and participate in staff mandatory and In-service training and meetings as required. It is essential that Community Habilitation Specialist know and protect individual’s rights.
Maintain contact with Program Supervisors and individuals and family about changes in schedules, lateness, absences and other issues that will affect working with the individual.
Communicate relevant information to Program Supervisors verbally and in writing, i.e., daily notes, incident reports, etc. o Complete documentation electronically as required. Follow up with electronic visit verification (EVV) on assigned dates.
- Follow all specified policies and procedures, for managing behaviors, emergencies and reporting incidents.
- Accompany and advocate for the individual when in the community. Community Habilitation Specialist will travel to borough assigned.
- Act as a role model for consumers by appropriate behavior and offering assistance as indicated in Individual Service Plans.
- Community Habilitation Specialist meet with the assigned individual for a few times per week depending on the individual’s coordinated hours.
- Provide personal care consistent with participant’s skill level and as outlined in the habilitation plan (including; bathing, toileting, dressing, laundry, travel safety, etc.)
- Support the mission and vision of the organization.
- Performs other related duties as requested by supervisor or the organization as a whole.
Ticket Travel Agent
Bello Travel Service
11.2014 - 02.2016
- Designed customized travel itineraries based on client preferences and budgets.
- Collaborated with vendors to secure competitive rates for travel packages.
- Managed client communications, ensuring timely responses and exceptional service.
- Researched destinations to provide clients with accurate and relevant information.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Receptionist
Cruz Network, Cruz Realty.
01.2013 - 12.2015
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and operational effectiveness.
- Maintained accurate records of incoming calls and messages, promoting timely follow-up actions.
- Assisted in training new staff on office procedures and customer service standards to elevate team performance.
- Oversaw inventory management for office supplies, ensuring availability without excess expenditure.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Organized, maintained and updated information in computer databases.
Cashier
MEAT, VEGGIES & PASTA
08.2013 - 09.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Monitored register operations for compliance with company policies, ensuring adherence to operational standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
Education
Associate of Applied Science - Fine Art And Illustration
School of Design Altos De Chavon
La Romana, Dom Rep.05-2015
Skills
- Integrity and honesty
- Speak Spanish
- Customer service and assistance
- Policy enforcement
- Team development
- Customer relations skills
- Pat-down procedures
- Baggage inspection
- Teamwork and collaboration
- Customer service
- Relationship building
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Transportation Security Officer, TSO
Transportation Security Administration, TSA
03.2025 - Current
Scaffold Builder, Carpenter
Brown & Root Industrial Services
03.2024 - 03.2025
Scaffold Helper
Turner Industries Corporation
01.2023 - 02.2024
PRODesk Associates
Home Depot
07.2021 - 12.2023
Ticket Agent
Southeastern Pennsylvania Transportation Authority, SEPTA
02.2019 - 10.2019
Assistant Manager
TWO AMIGOS MEXICAN TAQUERIA
01.2019 - 07.2021
Manager
GRACE JUICE & SALAD BAR
03.2017 - 02.2019
Community Hab Specialist
Eihab Human Services
05.2016 - 03.2017
Ticket Travel Agent
Bello Travel Service
11.2014 - 02.2016
Cashier
MEAT, VEGGIES & PASTA
08.2013 - 09.2014
Receptionist
Cruz Network, Cruz Realty.
01.2013 - 12.2015
Associate of Applied Science - Fine Art And Illustration
School of Design Altos De Chavon