Elaine O Petrasovic
Ballston Lake
Summary
Experienced with patient care coordination, ensuring efficient and compassionate service delivery. Utilizes strong communication and organizational skills to manage patient interactions and administrative tasks effectively. Knowledge of healthcare protocols and confidentiality standards to enhance patient experiences.
Overview
26
26
years of professional experience
Work History
Patient Services Assistant
Hudson Headwaters Health Network
09.2022
- Responsible for basic administrative and patient support services. Key member of the health care team ensuring patients, providers and team members receive prompt and professional service. Perform all functions in the Patient Services setting.
Human Resources Manager
Lowe’s Home Improvement Store
01.2017 - 01.2019
- Developed the human capital necessary to support the achievement of the financial compliance and strategic goals of their respective store location, positively contributing to the long-term success of the market, region and company.
- Managed staff recruiting and retention
- Championed Employee Engagement
- Provide continuous training of both exempt and non-exempt employees.
Human Resources Manager/Store Manager
Bon-Ton
01.2012 - 01.2013
- Initiated recruitment, staffing, training, compensation, benefits and employee relations.
- Coordinated ongoing technical training and personal development classes for staff members
- Conducted orientation sessions and organized on-the-job training for new hires
- Selected experienced employees to cross-train and develop new hires, to build a bench of available employees for future positions.
Assistant Store Manager
Wal-Mart Stores, Inc.
01.2005 - 01.2010
- Assisted in the management of 300+ associates in daily operations of a $250M Super Center.
- Developed departmental systems and procedures that better aligned the work flow process
- Achieved consistent sales increases while maintaining budget.
- Helped execute employee engagement to maintain a positive and productive workforce.
Personnel Manager
01.1993 - 01.2004
- Managed the initial recruitment, orientation and training of all Full/Part-Time associates.
Education
BA - Business Administration/HR Management
Western Valley Central University
Skills
- Patient confidentiality
- Scheduling appointments
- Insurance verification
- Medical terminology
- Teamwork
- Problem-solving abilities
Timeline
Patient Services Assistant
Hudson Headwaters Health Network
09.2022
Human Resources Manager
Lowe’s Home Improvement Store
01.2017 - 01.2019
Human Resources Manager/Store Manager
Bon-Ton
01.2012 - 01.2013
Assistant Store Manager
Wal-Mart Stores, Inc.
01.2005 - 01.2010
Personnel Manager
01.1993 - 01.2004
BA - Business Administration/HR Management
Western Valley Central University