Elaine Perez
Manvel,TX
Summary
Organized & Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Va’a Legacy LLC DBA Tavala
12.2023 - Current
- Manage phone system, routing calls, delivering messages to staff, and providing customer service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Independent Insurance Adjuster
Self Employed
08.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
Independent Adjuster Assistant
Coretx
10.2017 - 08.2020
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Collaborated with other adjusters, agents, and experts to exchange information, seek advice, or provide guidance on complex cases.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Developed expertise in specialized areas such as catastrophe response or specific types of property damage to better serve clients'' needs during critical situations.
- Managed multiple priorities simultaneously while ensuring all tasks were completed within set deadlines and quality standards maintained.
- Streamlined communication channels between policyholders and Adjuster by serving as a liaison throughout the claims process.
- Examined claims forms and other records to determine insurance coverage.
Personal Trainer
Self Employed
01.2012 - 08.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Office Manager /Corporate Trainer
Worksafe / Beacon
01.2004 - 02.2014
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
- Stayed current on industry trends and emerging technologies, incorporating best practices into daily operations when appropriate.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Increased customer satisfaction with clear communication on drug test results and expectations.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supervised a team of testers, providing guidance on proper techniques & signs and symptoms training
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
Education
No Degree - Business Management
University of Alaks
Anchorage AkHigh School Diploma -
East Anchorage High School
Anchorage AK05.1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Office Suite
- Office Management
- Professional Communication
- Professional and mature
- File Organization
- Customer and client relations
- Strong Problem Solver
Accomplishments
I have been an integral part of several CAT teams including Hurricane Maria in Puerto Rico, Hurricane Dorian in the Bahamas as well as many local deployments in Florida, Louisiana, Illinois and Texas.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Va’a Legacy LLC DBA Tavala
12.2023 - Current
Independent Insurance Adjuster
Self Employed
08.2020 - 08.2022
Independent Adjuster Assistant
Coretx
10.2017 - 08.2020
Personal Trainer
Self Employed
01.2012 - 08.2020
Office Manager /Corporate Trainer
Worksafe / Beacon
01.2004 - 02.2014
No Degree - Business Management
University of Alaks
High School Diploma -
East Anchorage High School
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