Elaine R Harrell

Started my career with Sentara Healthcare as a service associate in the Labor and Delivery Dept. Served in that position for 11 years. My duties were to clean and sanitize the Mother and Baby rooms and to clean and maintain the Operating rooms for safe and sterile deliveries. My duties also included cleaning and servicing all breakrooms and supply closets and offices and classrooms. I was given the opportunity to advance in learning the daily operations of working in the Main Operation Room of the Hospital. Was trained to clean and maintain a clean and sanitary environment adhering to strict infection control protocols. Ensuring specialized cleaning procedures were met in all areas where biohazards may have been present.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
• Provided transportation and appointments management.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.