Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elaini Jaquez

Trenton

Summary

Dynamic leader with proven expertise in staff management and customer service excellence, honed at Nino’s Pastry Shoppe and Concentrix. Skilled in fostering team productivity and enhancing customer satisfaction through effective communication and time management. Demonstrated ability to innovate and drive results, with a focus on achieving high-quality service delivery and resolving disputes promptly.

Overview

2025
2025
years of professional experience

Work History

Manager

Nino’s Pastry Shoppe
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Pastry Helper

Nino’s Pastry Shoppe
11.2023 - 12.2024
  • Collaborated with team members on special events or catering orders requiring large quantities of pastries within short timeframes.
  • Helped maintain adequate inventory levels through efficient use of resources while minimizing wastage.
  • Reduced food waste through proper storage, rotation, and inventory management of ingredients.
  • Assisted in creating new pastry recipes, contributing ideas for flavor combinations and presentation styles.
  • Increased kitchen efficiency by multitasking between multiple projects during peak hours without sacrificing quality control.

Customer Advisor

Concentrix
09.2020 - 04.2022
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.

Education

Associate Degree In Nursing -

UNPHU
Dominican Republic

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pastry Helper

Nino’s Pastry Shoppe
11.2023 - 12.2024

Customer Advisor

Concentrix
09.2020 - 04.2022

Manager

Nino’s Pastry Shoppe

Associate Degree In Nursing -

UNPHU

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Elaini Jaquez