Elaini Perez
San Antonio,TX
Summary
Driven Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk
Huebner Ambulatory Surgery Center
07.2023 - Current
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in preparation of medical reports for external parties.
- Scanned and uploaded medical records into electronic medical records system.
MEDICAL RECEPTIONIST
UT Health San Antonio
12.2019 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers
- Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times
- Checked patient insurance, demographic and health history to keep information current.
PATIENT SERVICE REPRESENTATIVE
Baptist M&S Imaging
07.2017 - 04.2020
- Greets and checks patients in at the front desk as well as performing a variety of office duties including answering phones
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Processing requests for medical records
- Burning imaging onto discs for patients
- Obtaining orders from outside physicians offices.
SERVER
Rosarios
04.2016 - 07.2017
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Checked identification for minimum age for sale of alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SERVER
Violas Ventanas
04.2013 - 03.2016
- Helped open new location
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification for minimum age for sale of alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Steven Madden
09.2012 - 04.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided personalized shopping experiences for repeat customers by remembering their preferences
SALES ASSOCIATE
PS BY AEROPOSTLE
07.2011 - 04.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Warren High School
San Antonio, TXSkills
- Critical Thinking
- Bookkeeping Support
- Data Entry Software
- Front Desk Operations
- Office Supplies and Inventory
- CPT Coding
- Insurance Eligibility
- Payment Plan Options
- Benefits Verifications
- Medical Records and Documentation
- Referral Verification
- Medical Terminology
- EMR / EHR
Timeline
Medical Records Clerk
Huebner Ambulatory Surgery Center
07.2023 - Current
MEDICAL RECEPTIONIST
UT Health San Antonio
12.2019 - 02.2022
PATIENT SERVICE REPRESENTATIVE
Baptist M&S Imaging
07.2017 - 04.2020
SERVER
Rosarios
04.2016 - 07.2017
SERVER
Violas Ventanas
04.2013 - 03.2016
Sales Associate
Steven Madden
09.2012 - 04.2014
SALES ASSOCIATE
PS BY AEROPOSTLE
07.2011 - 04.2012
High School Diploma -
Warren High School
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