Medical Receptionist
Elaini Perez
University Health Services, UHS
San Antonio,TX
15
years of professional experience
Event coordination professional, skilled in managing and executing a variety of events with precision. Known for strong organizational skills and the ability to adapt to changing requirements. Team-oriented with a focus on collaboration and achieving outstanding results, ensuring every event runs smoothly and meets client expectations.
Work History
Event Facilitator
1 Year 1 Month- Coordinated event setup, signage, and guest flow for weddings, rentals, and public programs.
- Facilitated on-site logistics with vendors, caterers, and staff to ensure smooth event execution.
- Directed check-in, registration, and attendee support using clear communication and service standards.
- Monitored event spaces for safety, cleanliness, and readiness throughout programming.
- Resolved guest concerns promptly while maintaining professional, welcoming visitor experiences.
- Collaborated with horticulture and operations teams to protect garden spaces during events.
- Adapted to changing schedules, weather conditions, and event needs with consistent reliability.
- Implemented pre-event communication plans, ensuring all attendees were well-informed about schedules and expectations.
- Collaborated with vendors to ensure timely delivery of services and materials, contributing to seamless events.
- Utilized social media to promote events and increase attendance.
- Assessed post-event feedback for continuous improvement in future events, enhancing overall attendee satisfaction.
- Trained new event staff on procedures, site policies, and service expectations.
Medical Receptionist
2 Years 6 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographics, and health history to ensure accurate and up-to-date records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported healthcare providers with administrative tasks to enhance focus on delivering quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Helped patients complete necessary medical forms and documentation.
- Guided patients in completing necessary medical forms and documentation to facilitate smooth check-in processes.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Sales Associate
4 Months- Delivered personalized customer service, building loyalty and repeat business through product knowledge and attentive styling support.
- Guided customers through merchandise selections, recommending footwear and accessories aligned with style and fit needs.
- Operated POS transactions accurately, handling cash, returns, and exchanges while maintaining checkout efficiency.
- Resolved customer concerns promptly, preserving satisfaction and supporting smooth store operations.
- Maintained visual merchandising standards, restocking displays and organizing sales floor to support brand presentation.
- Monitored inventory levels, replenished stock, and coordinated backroom organization to prevent merchandise shortages.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Medical Records Clerk
7 Months- Obtained signatures on information release forms to secure medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Updated patient insurance, demographic, and health history to ensure accuracy of information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Educated plan participants on benefits by explaining options in clear, understandable terms.
- Assisted in preparation of medical reports for external parties.
MEDICAL RECEPTIONIST
2 Years 2 Months- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out, and payment processes to enhance patient flow and billing accuracy
- Managed multi-line phone system and greeted patients to create a welcoming environment and facilitate effective communication
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation
- Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers
- Verified patient insurance information at check-in to ensure coverage accuracy., demographic and health history to keep information current.
PATIENT SERVICE REPRESENTATIVE
2 Years 9 Months- Greeted and checked in patients at the front desk while performing various office duties, including answering phones.
- Assisted patients with check-in and payment paperwork to ensure accurate processing
- Collected copayments and compiled daily financial records for efficient billing
- Balanced daily deposits and credit card payments to maintain financial accuracy
- Processed requests for medical records from patients and authorized personnel at the front desk.
- Burned imaging files onto discs for patients to provide them with copies of their medical records.
- Obtaining orders from outside physicians' offices.
SERVER
1 Year 3 Months- Cultivated warm relationships with regular customers
- Utilized POS system to streamline order placement, bill management, and complimentary item handling.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Promoted high-profit items like appetizers and mixed drinks, contributing to increased sales.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Checked customer identification to verify age for alcohol sales for minimum age for sale of alcoholic beverages
- Executed opening, closing, and shift change duties to maintain smooth restaurant operations and ensure team readiness.
SERVER
2 Years 11 Months- Assisted in opening new restaurant location by coordinating setup and staff training
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Bussed and reset tables to maintain cleanliness and enhance guest satisfaction
- Bussed and reset tables to keep dining room and work areas clean
- Checked identification for minimum age for sale of alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Processed payments for food and drinks, balanced cash receipts, and ensured accuracy of cash drawer
Sales Associate
1 Year 7 Months- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to enhance store visual appeal and engage customers with featured merchandise.
- Provided personalized shopping experiences for repeat customers by remembering their preferences
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created positive first impressions to welcome existing, new, and potential customers, fostering a welcoming shopping environment.
- Delivered personalized shopping experiences for repeat customers by recalling their preferences and tailoring recommendations.
SALES ASSOCIATE
9 Months- Addressed customer inquiries about sizing, accessories, and merchandise care to enhance shopping experience.
- Resolved customer challenges by recommending tailored products and services, improving satisfaction.
- Arranged racks and shelves to enhance store visual appeal and promote featured merchandise, driving customer engagement.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers in finding desired products within the store. and checked store system for merchandise at other sites.
Education
High School Diploma
Skills
Corporate planning
Guest relations
Event logistics
Vendor management
Budget management
Sponsorship coordination
Venue coordination
Guest experience
Insurance Eligibility
Event setup
Supplier negotiation
Event promotion
Digital outreach
Event coordination
Event execution
Talent coordination
Timeline
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