Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elainia Clement

Iron River

Summary

Customer Service Professional with experience in AS400, SAP, Oracle, Salesforce, and Microsoft. Ability to adapt to changes and assist where needed on a team.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Specialist

Airspace
11.2024 - 09.2025
  • Management of critical shipments
  • Routing of drivers and shipments
  • Scheduling flights and following SOP to update orders as needed
  • Assisting clients in scheduling new pick ups.
  • Handling issues that occur along the shipment route including packages lost by airlines, driver performance issues, and break downs in communications with Clients POC.

Purchase Order Applicator

Stryker
07.2024 - 09.2024
  • Remote role working as a PO applicator of medical billing documents, using JDE 9.0 & 9.1.
  • Also using Yellowstone and other medical software.

Client Service Representative

Energy Services Inc
08.2023 - 04.2024
  • Company Overview: Non-profit organization assisting families in applying for Energy Assistance and Wera Rental assistance in the state if Wisconsin.
  • Non-profit organization assisting families in applying for Energy Assistance and Wera Rental assistance in the state if Wisconsin.

Customer Service Representative (Remote)

USG Corporation
12.2019 - 11.2022
  • Account management for the West coast and Texas market.
  • Process orders in Oracle from phone, email, & EDI.
  • Track shipments via rail and trucks via email with Transplace or online via PRO#.
  • Work with Sales Reps for quotes and RTQ.

Customer Supply Chain Rep - contract

Greenleaf Foods
02.2019 - 07.2019
  • Process orders via EDI in SAP
  • Update outside portal for logistics and company owned websites.
  • Create reports on production and future inventory in SAP.
  • Create Pivot Spreadsheet of products on future orders.
  • Modify current spreadsheets for suppliers and in house.

Customer Service Representative

AzkoNobel/Nouryon
02.2018 - 01.2019
  • Enter order via SAP and process EDI
  • Communicate with the customer on any change to the order as well as sales agreement related matters
  • Escalates to Account Managers when appropriate
  • Follow-up on forwarding agent (BDP Smart) alerts and inform the customer accordingly and make necessary changes in the sales order
  • Monitors sales agreement fulfillment using the available tools, i.e. pro-actively monitor order pattern behavior
  • Follow up on credit control issues and overdue, assist in resolving overdue issues with customers
  • Issue debit/credit notes (including follow up on rebate settlement) after necessary approvals
  • Issue return orders and coordinate with customer, transport and sites according to procedures
  • Update customer contact details in CRM
  • Assist customers in import/export shipment clearance if applicable

Operations Specialist - Contract

Cedar Electronics
09.2017 - 01.2018
  • Enter distributors orders via SAP
  • Assist clients with product info and availability
  • Assist sales reps as needed for Expo shows of the latest Cobra products.

Customer Service Representative III - Contract

Olin - Advantage Resourcing
05.2017 - 08.2017
  • Enter orders via SAP and update EDI order
  • Schedule multi loads with carriers and rail companies
  • Assist sales reps as needed.

Customer Service Representative

Gonnella
03.2015 - 05.2017
  • Orders - phone and emails
  • Customer Service
  • Maintaining route records and balances
  • Bookkeeping Skills Used
  • Balancing the driver's routes with orders. Maintaining accurate figures to make sure balances proof each day.

Customer Relations Specialist - Contract

Managed Staffing / Panasonic
03.2014 - 09.2014
  • Debit invoices
  • Credit invoices
  • Standard Order Entry Using Lotus, Outlook, MS Word & Excel
  • Multitasking is a huge part of my day because projects pop up all throughout the day.

Customer Support Representative

Crescent Cardboard
02.2013 - 01.2014
  • Direct contact with OEM business, Distributors, Direct Customers, Art reps
  • Provided information about all the product lines.
  • Provide samples to the customer to enable them to better sell the products.
  • Design and update customer profiles on salesforce.com.
  • Assists Sales Reps in the field with information and completed profiles started by them for new and old contacts.
  • Assist with ordering for major distributors.

Sr.Customer Service Representative

CMI - Honeywell
07.2012 - 02.2013
  • Retrieving orders for general Outlook mailbox
  • Data Entry
  • Providing production information BW product.
  • Uses SAP to retrieve customer information, stock status information, and place orders
  • Technical support

Customer Service Rep 1

Sentry Insurance
02.2011 - 07.2012
  • Customer service to the insured, agents, law enforcement, and financial institutions.
  • Taking payments and answering questions regards to underwriting guidelines.
  • Answering coverage and status questions to police & courthouses for and about insured's within guidelines of the Privacy Act.
  • Faxing policy declarations to financial institutions for the purpose of lien holders and to verify coverage requirements.
  • Updates on policies with information received via phone, email, and fax.
  • Creating letters for the customers for purpose of court or financial reasons via Word or Access.

Special Buyers/Rep 5 Supervisor

Swiss Colony
11.2000 - 11.2011
  • Assisting it basic order entry & customer service
  • Placing large or specialized orders for companies & average customers via email, phone, and mail or fax in purchase orders.
  • Assisting with selecting items we manufacture and assisting them to choices and pricing option.
  • Answering any questions about these products and their benefits.
  • Tracking of the orders from when placed to delivery with FedEx, UPS, or USPS.
  • Keeping track of inventory to make sure the order placed can be filled without issues of availability.
  • Customer service of placed order such as modification, canceling, alterations in quantities, and discussing prices.
  • Handling supervisor calls for upset customers & coming up with the best solution that makes the customer happy but stays within the company guidelines.
  • Outbound calls to customers who place their orders through the mail in forms to correct any issues with inventory or billing information.

Education

High school diploma or GED -

Business Administration - Certificate

Blackhawk Technical College
Monroe, WI
05.2004

Skills

  • SAP
  • Microsoft Office
  • AS400
  • JD Edwards
  • Remote Capability
  • Data entry
  • Inside sales
  • Phone etiquette
  • EMR systems
  • Communication skills
  • Live chat
  • Customer service
  • SharePoint
  • Analysis skills
  • Administrative experience
  • Time management
  • JD Edwards
  • Google Docs
  • Customer support
  • Calendar management
  • Organizational skills

Certification

Driver's License

Timeline

Operations Specialist

Airspace
11.2024 - 09.2025

Purchase Order Applicator

Stryker
07.2024 - 09.2024

Client Service Representative

Energy Services Inc
08.2023 - 04.2024

Customer Service Representative (Remote)

USG Corporation
12.2019 - 11.2022

Customer Supply Chain Rep - contract

Greenleaf Foods
02.2019 - 07.2019

Customer Service Representative

AzkoNobel/Nouryon
02.2018 - 01.2019

Operations Specialist - Contract

Cedar Electronics
09.2017 - 01.2018

Customer Service Representative III - Contract

Olin - Advantage Resourcing
05.2017 - 08.2017

Customer Service Representative

Gonnella
03.2015 - 05.2017

Customer Relations Specialist - Contract

Managed Staffing / Panasonic
03.2014 - 09.2014

Customer Support Representative

Crescent Cardboard
02.2013 - 01.2014

Sr.Customer Service Representative

CMI - Honeywell
07.2012 - 02.2013

Customer Service Rep 1

Sentry Insurance
02.2011 - 07.2012

Special Buyers/Rep 5 Supervisor

Swiss Colony
11.2000 - 11.2011

High school diploma or GED -

Business Administration - Certificate

Blackhawk Technical College

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Elainia Clement