Elainy Osoria
Elizabeth,NJ
Summary
Dynamic and compassionate professional with a diverse background spanning volunteer work at schools, home health aide responsibilities at Intergen Home Care, and customer service expertise at Simson Pizza Place. Excelled in foreign language proficiency and client relations, enhancing customer loyalty and improving patient quality of life. Demonstrated exceptional organizational and interpersonal skills, significantly contributing to team success and program efficiency.
Overview
10
10
years of professional experience
Work History
Volunteer
School
06.2019 - 09.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Home Health Aide
Intergen Home Care
01.2016 - 09.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Simson Pizza Place
11.2010 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Harlem Renaissance High School
Manhattan, NY08.2012
Skills
- Foreign language proficiency
- Fundraising
- Client relations strength
- Administrative tasks
Timeline
Volunteer
School
06.2019 - 09.2020
Home Health Aide
Intergen Home Care
01.2016 - 09.2020
Customer Service Representative
Simson Pizza Place
11.2010 - 09.2015
High School Diploma -
Harlem Renaissance High School
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