Elaisa Cole
Tacoma,WA
Summary
Compassionate Case Manager who is accustomed to treating diverse patient needs while managing dynamic conditions and has a substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
8
8
years of professional experience
Work History
Case Manager
Compass Housing Alliance
Seattle, WA
05.2023 - Current
- Transitioned clients to different providers based on progress or needs.
- Educated clients and their families about their rights and available community resources.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided referrals to appropriate medical, mental health, and social services.
- Organized group activities to provide socialization opportunities for clients.
- Assisted clients in setting realistic goals and developing action plans.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Consulted with staff on resolution of complex service issues.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Implemented and evaluated staff, volunteer or training programs.
Certified Nurse's Assistant
CareerStaff a Genesis Healthcare
Olympia, WA
06.2022 - 04.2023
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Responded promptly to emergency situations according to established protocols.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
Certified Nurse's Assistant
Community Resources And Support Services
Olympia, WA
09.2021 - 05.2022
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Responded promptly to emergency situations according to established protocols.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Certified Nurse’s Assistant
Providence Saint Peter’s Hospital
Lacey
10.2019 - 02.2021
- Taking vitals and reporting anything unusual to the nursing team
- Answer questions about care or direct to the nursing team
- Work with a team of 10 people maintaining care of patients
- Organized and maintained supplies in the nursing unit.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Crew Leader
McDonald’s
Tumwater
12.2016 - 06.2019
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Pleasantly and courteously interacted with customers
Customer Care Representative
Conduent
Lacey
11.2017 - 06.2018
- Recommend new Verizon Wireless Products to customers, resulting in a 12% increase of add-on business
- Answer an average of 50 calls per day
- Address customer inquiries, solve problems and provide new product information
Customer Service Associate
Spirit Halloween
Lacey
08.2017 - 11.2017
- Stocked and replenished merchandise according to store merchandising layouts
- Processed cash and credit payments rapidly and accurately
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Described product to customers and accurately explained details and care of merchandise
Education
High School Diploma -
Yelm High School
Yelm06.2017
Some College (No Degree) -
South Puget Sound Community College
Olympia, WASkills
- People-oriented
- Motivated team player
- Personable
- Positive and friendly
- Skilled problem solver
- Strong client relations
- Excellent work ethic
- Detail-oriented
- Quick learner
- Creative problem solver
- Stocking
- MS Windows proficient
- Customer-oriented
- Exceptional time management skills
- Active listening skills
- Patient support
- Ethical judgment
- Vulnerable population awareness
- HIPAA compliance
- Cross-functional collaboration
- Crisis intervention
- Conflict resolution
- Report writing
- Client empowerment
- Emotional awareness
- Risk assessment
Timeline
Case Manager
Compass Housing Alliance
05.2023 - Current
Certified Nurse's Assistant
CareerStaff a Genesis Healthcare
06.2022 - 04.2023
Certified Nurse's Assistant
Community Resources And Support Services
09.2021 - 05.2022
Certified Nurse’s Assistant
Providence Saint Peter’s Hospital
10.2019 - 02.2021
Customer Care Representative
Conduent
11.2017 - 06.2018
Customer Service Associate
Spirit Halloween
08.2017 - 11.2017
Crew Leader
McDonald’s
12.2016 - 06.2019
High School Diploma -
Yelm High School
Some College (No Degree) -
South Puget Sound Community College
Similar Profiles
Candice RussellCandice Russell
Program Manager at Compass Housing AllianceProgram Manager at Compass Housing Alliance
Darrell HandyDarrell Handy
Program Assistant at Compass Housing AllianceProgram Assistant at Compass Housing Alliance
Julie Ann LongoriaJulie Ann Longoria
Assistant Director at Compass Rose Student HousingAssistant Director at Compass Rose Student Housing
Travis TrachtTravis Tracht
Bar Manager at Oxbow Urban KitchenBar Manager at Oxbow Urban Kitchen
Edward ToleafoaEdward Toleafoa
Volunteer at Congregational Christian Church Of American SamoaVolunteer at Congregational Christian Church Of American Samoa