ELAISA COLE
Tacoma,WA
Summary
Resourceful Program Coordinator known for high productivity and efficient task completion. Skilled in project management, team leadership, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring seamless program execution and positive outcomes. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Well-versed in managing emergent cases with poise. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Collaborative professional possessing excellent clinical knowledge and judgment, combined with strong documentation and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Program Coordinator
Compass Housing Alliance
Renton, Washington
01.2025 - Current
- Coordinated program schedules and activities for diverse community services.
- Managed communication between staff, clients, and external partners effectively.
- Implemented tracking systems for client progress and service outcomes efficiently.
- Facilitated team meetings to discuss program updates and address challenges collaboratively.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Delegated tasks to staff and volunteers during organized events.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Prepared periodic reports, financial statements and records on program activities for management.
Case Manager
Compass Housing Alliance
Renton, WA
05.2023 - 01.2025
- Transitioned clients to different providers based on progress or needs.
- Educated clients and their families about their rights and available community resources.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided referrals to appropriate medical, mental health, and social services.
- Organized group activities to provide socialization opportunities for clients.
- Assisted clients in setting realistic goals and developing action plans.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Consulted with staff on resolution of complex service issues.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Implemented and evaluated staff, volunteer or training programs.
Certified Nurse's Assistant
CareerStaff a Genesis Healthcare
Olympia, WA
06.2022 - 04.2023
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Responded promptly to emergency situations according to established protocols.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
Certified Nurse's Assistant
Community Resources And Support Services
Olympia, WA
09.2021 - 05.2022
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Responded promptly to emergency situations according to established protocols.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Certified Nurse's Assistant
Providence Saint Peter's Hospital
Lacey, WA
10.2019 - 02.2021
- Taking vitals and reporting anything unusual to the nursing team
- Answer questions about care or direct to the nursing team
- Work with a team of 10 people maintaining care of patients
- Organized and maintained supplies in the nursing unit.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Crew Leader
McDonald's
Tumwater
12.2016 - 06.2019
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Pleasantly and courteously interacted with customers
Customer Care Representative
Conduent
Lacey
11.2017 - 06.2018
- Recommend new Verizon Wireless Products to customers, resulting in a 12% increase of add-on business
- Answer an average of 50 calls per day
- Address customer inquiries, solve problems and provide new product information
Customer Service Associate
Spirit Halloween
Lacey
08.2017 - 11.2017
- Stocked and replenished merchandise according to store merchandising layouts
- Processed cash and credit payments rapidly and accurately
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Described product to customers and accurately explained details and care of merchandise
Education
High School Diploma -
Yelm High School
Yelm06.2017
Some College (No Degree) -
South Puget Sound Community College
Olympia, WASkills
- People-oriented
- Motivated team player
- Personable
- Positive and friendly
- Skilled problem solver
- Strong client relations
- Excellent work ethic
- Detail-oriented
- Quick learner
- Creative problem solver
- MS Windows proficient
- Customer oriented
- Exceptional time management skills
- Active listening skills
- Patient support
- Ethical judgment
- Vulnerable population awareness
- HIPAA compliance
- Cross-functional collaboration
- Crisis intervention
- Conflict resolution
- Report writing
- Client empowerment
- Emotional awareness
- Risk assessment
Timeline
Program Coordinator
Compass Housing Alliance
01.2025 - Current
Case Manager
Compass Housing Alliance
05.2023 - 01.2025
Certified Nurse's Assistant
CareerStaff a Genesis Healthcare
06.2022 - 04.2023
Certified Nurse's Assistant
Community Resources And Support Services
09.2021 - 05.2022
Certified Nurse's Assistant
Providence Saint Peter's Hospital
10.2019 - 02.2021
Customer Care Representative
Conduent
11.2017 - 06.2018
Customer Service Associate
Spirit Halloween
08.2017 - 11.2017
Crew Leader
McDonald's
12.2016 - 06.2019
High School Diploma -
Yelm High School
Some College (No Degree) -
South Puget Sound Community College