ELAISSER ECHAVARRIA TAVERAS
LAWRENCE,MA
Summary
Versatile and results-driven professional with a robust background in electrical systems and customer service, notably at Phoenix Electrical Inc. Excelled in safety awareness and manual dexterity, significantly enhancing project efficiency and team performance. Proven ability to manage high-stress situations and streamline processes, achieving notable improvements in workflow and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Apprentice Electrician
Phoenix Electrical Inc.
10.2023 - 04.2024
- Pulled wire through conduits and through holes in walls and floors.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Organized materials and tools in to maintain clean and neat work areas.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
Medical Dispatcher
Integrity Medical Transportation Inc.
09.2022 - 10.2023
- Streamlined data entry processes within the dispatch system, reducing clerical errors and increasing data accuracy.
- Identified potential areas for process improvements within the dispatch center, leading to more efficient workflows over time.
- Assisted in reducing patient transport time with effective route planning for ambulances.
- Improved communication within the team by implementing a streamlined call-taking process.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
- Contributed to overall team performance improvement through constructive feedback sharing during debriefings after major incidents.
Crew Member
Dunkin' Donuts
12.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Debt Collector
Valentine & Kebartas LLC
06.2019 - 11.2021
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
Education
High School Diploma -
Lawrence High School
70-71 N Parish Rd, Lawrence, MA 0184306.2020
Skills
- Hand and power tools
- Customer Service
- Safety awareness
- Heavy Lifting
- Flexible Schedule
- Manual Dexterity
- Electrical Safety
- Stress Tolerance
- Computer Skills
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Apprentice Electrician
Phoenix Electrical Inc.
10.2023 - 04.2024
Medical Dispatcher
Integrity Medical Transportation Inc.
09.2022 - 10.2023
Crew Member
Dunkin' Donuts
12.2021 - 09.2022
Debt Collector
Valentine & Kebartas LLC
06.2019 - 11.2021
High School Diploma -
Lawrence High School
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