Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elajah Dunbar

Fairburn,GA

Summary

Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving conflicting issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable, friendly and solution-oriented customer servicer Associate with over 3years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, and time management and sales. Dedicated to customer loyalty and satisfaction. Energetic and reliable customer service cashier well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.

Overview

3
3
years of professional experience

Work History

Material Handler

Hello Fresh
Newnan, GA
03.2021 - 07.2022
  • Verified accuracy of shipments against purchase orders and invoices.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Maintained a safe working environment by adhering to all sanitation protocols.

Floor Supervisor

Axcess Staffing
Jonesboro, GA
11.2020 - 03.2021
  • Monitored inventory levels and placed orders for additional stock as required.
  • Ensured compliance with safety regulations and company policies.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Maintained a clean, organized, and safe work environment at all times.

Customer Service Representative

Taco bell
Lagrange, GA
12.2019 - 08.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Educated customers on special pricing opportunities and company offerings
  • Trained 2 new employees each quarter in procedures and policies in order to maximize team performance.

Customer Service Cashier

McDonald's
Lagrange, GA
11.2019 - 12.2019
  • Processed credit card, EBT and gift certificate payments in electronic computer systems
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment
  • Redeemed coupons and cross-sold products
  • Greeted customers warmly and responded to requests for information
  • Set up catering for up to 3 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen
  • Helped customers find specific products, answering questions and offering advice
  • Worked closely with front-end staff to assist customers
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Customer Service Associate

Taco Bell
Baton Rouge, LA
02.2019 - 09.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Reviewed account and service histories to identify trends and issues
  • Documented conversations with customers to track requests, problems and solutions
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Worked with managers to develop service improvement initiatives
  • Achieved high quality marks on quality assurance evaluations through distractions
  • Mentored junior team members and managed employee relationships
  • Replenished shelves to maintain adequate merchandise levels.

Education

Associate of Science - Criminal Justice

Atlanta Metropolitan State College
Atlanta, GA
05-2028

Callaway High School
07.2020

Skills

  • Active listening
  • Inventory control
  • In-store support
  • Credit card payment processing
  • Problem-solving abilities
  • Customer relations
  • Adaptive team player
  • Store maintenance
  • High-energy attitude
  • Workplace Safety
  • Warehouse Organization
  • Equipment safety
  • Material Handling
  • Paperwork Completion
  • Performance Improvements
  • Team Leadership
  • Safety Monitoring

Timeline

Material Handler

Hello Fresh
03.2021 - 07.2022

Floor Supervisor

Axcess Staffing
11.2020 - 03.2021

Customer Service Representative

Taco bell
12.2019 - 08.2020

Customer Service Cashier

McDonald's
11.2019 - 12.2019

Customer Service Associate

Taco Bell
02.2019 - 09.2019

Associate of Science - Criminal Justice

Atlanta Metropolitan State College

Callaway High School
Elajah Dunbar