Elan A. Choy
Lake Worth,USA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
22
22
years of professional experience
Work History
Owner
Choyces Inspections
Greenacres, FL
01.2021 - Current
- Company Overview: International Association of Certified Home Inspectors
- Knowledge of construction and components of a home in areas like HVAC, Electrical, and Plumbing.
- Understanding the tools of the trade and how to use them.
- Great Communication skills and willingness to learn.
- Business Management and Time Management
- International Association of Certified Home Inspectors
Sales Consultant
Mobile Help LLC.
Boca Raton, FL
03.2016 - Current
- Applies effective sales techniques to meet customer expectations that results in a sale or ultimately builds a relationship for a future transaction. This is done by handling inbound calls, prioritizing outbound calls and use of email.
- Demonstrates a working knowledge of Mobile Help’s business and product offering. Showing this during calls by discussing Features and Benefits.
- Quotes accurate prices, future rate changes, delivery times, taxes, etc. Confirming all items in an order before placement.
- Maintain consistent and accurate written communication when updating Velocify and submitting emails to SalesOps while following Standard Operating Procedures.
- Demonstrates poise and credibility, maintains and projects confidence, exhibits high standards of integrity and decorum when dealing with external and internal clients.
Sales Rep 1
Comcast (Xfinity)
West Palm Beach, FL
06.2014 - 09.2015
- Responsible for helping potential customers to select TV programming that fits their family needs.
- Responsible for keeping track of all callbacks and touching basis with potential customers.
- Up selling existing customers.
- Perform customer account maintenance.
- Maintain good working relationships with other employees and customers.
Call Advisor Manager/ Training Department
Infinity Sales Group LLC (Dish Network)
Boca Raton, FL
03.2013 - 04.2014
- Developed personal performance plans with agents and provided performance feedback daily and weekly.
- Supervising team of 8-10 people.
- Direct reports on performance Matrix and goals of agents.
- Expert guidance to agents to make sure each customer call result in a positive, productive outcome.
- Ensure the customer has a quality customer service experience.
Sales Agent
Infinity Sales Group LLC (Dish Network)
Boca Raton, FL
02.2012 - 03.2013
- Responsible for taking 10-30 inbound calls per day while maintaining a 22% or higher closing percentage.
- Responsible for helping potential customers to select TV programming that fits their family needs.
- Keep a call maintenance log of all calls taken each day.
- Responsible for keeping track of all callbacks and touching basis with potential customers.
- Follow and abide by all company rules and policies.
Owner
Finish Line Automotive
Wellington, FL
04.2009 - 04.2011
- Making and taking care of business plan and strategies.
- Find who/what is your market segment, exploring and analyzing the market, conduct market.
- Marketing, advertising & sales executive roles.
- Following up on marketing or advertising campaign.
- Visit potential customers, and make sure existing customers on highest satisfaction.
- Sales force and maintain marketing network.
- Reception and secretarial roles.
- Making and receiving phone calls, filing, mailing.
- Collecting Sales tax, collecting payroll taxes from employees, and form and submitting the tax files.
- Developing website, making and submitting sales letter to the potential customers list, making online press.
General Manager Loan Modifications
U.S. MERGERS
Palm Beach Gardens, FL
03.2008 - 02.2009
- Company Overview: Help 4 Homeowners
- To meet weekly sales goals of 50 prospects per week and close 3-6 sales per week.
- To follow up on leads to cross-sell additional products and services to existing and potential customers.
- Call up to 100-200 potential customers daily.
- Perform customer account maintenance.
- Prepare and mail marketing materials to increase customer base.
- Help 4 Homeowners
Customer Service Rep
Cleartel Communications
Delray Beach, FL
06.2005 - 01.2007
- Responsible for taking 50 to 100 incoming and outbound calls per day.
- Responsible for setting appointments for potential customers.
- Required to help customers with any problems from billing to technical issues.
Server
The Carlisle Palm Beach
Lantana, FL
05.2003 - 05.2005
- Assisting residents with their dining experience.
- Catering to residents every need in a five-star dining setting.
- Seating customers and taking their dinner orders.
- Clearing tables as needed.
Education
FL Home Inspector -
InterNACHI
Florida01.2023
Real Estate Sales Associate -
Palm Beach Community College
Lake Worth, FL02.2010
Emergency Medical Technician -
Palm Beach Community College
Lake Worth, FL01.2010
General AA -
Palm Beach Community College
Lake Worth, FL01.2009
Diploma - College Prep.
Santaluces High School
Lantana, FL01.2005
Skills
- Customer service
- Sales techniques
- Account management
- Product knowledge
- Team leadership
- Negotiation skills
- Conflict resolution
- Adaptability to change
- Relationship building
- Effective communication
- Time management
- Home inspection
References
Upon request
Timeline
Owner
Choyces Inspections
01.2021 - Current
Sales Consultant
Mobile Help LLC.
03.2016 - Current
Sales Rep 1
Comcast (Xfinity)
06.2014 - 09.2015
Call Advisor Manager/ Training Department
Infinity Sales Group LLC (Dish Network)
03.2013 - 04.2014
Sales Agent
Infinity Sales Group LLC (Dish Network)
02.2012 - 03.2013
Owner
Finish Line Automotive
04.2009 - 04.2011
General Manager Loan Modifications
U.S. MERGERS
03.2008 - 02.2009
Customer Service Rep
Cleartel Communications
06.2005 - 01.2007
Server
The Carlisle Palm Beach
05.2003 - 05.2005
FL Home Inspector -
InterNACHI
Real Estate Sales Associate -
Palm Beach Community College
Emergency Medical Technician -
Palm Beach Community College
General AA -
Palm Beach Community College
Diploma - College Prep.
Santaluces High School
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