Elan Munoz
Hollywood
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and maintain health and safety compliance. Skilled in training and developing staff while fostering a collaborative environment, ensuring high-quality service and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Barista Trainer
Starbucks
04.2024 - 06.2025
- Provided consistent feedback regarding individual performance allowing employees set goals for improvement.
- Incorporated safety protocols into trainings such as proper Ph levels for sanitizing solutions and other food safety standards.
- Contributed to partner development plans in support of job-specific skills development
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Starbucks
05.2022 - 04.2024
- Delivered high-quality customer service to promote company's culture, values, and mission.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
Server
Morelia Ice Cream Paleta
09.2021 - 01.2022
- Cultivated relationships with customers through excellent customer service
- Operated and managed store independently while executing all opening and closing procedures
- Exhibited excellent organizational, communication, and customer service skills
Education
Associate of Arts - Biochemistry
Broward College
Davie, FL 08-2026
Skills
- Customer service
- Health and safety compliance
- Leadership experience
- Team collaboration abilities
- Staff & Operations management
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
Barista Trainer
Starbucks
04.2024 - 06.2025
Barista
Starbucks
05.2022 - 04.2024
Server
Morelia Ice Cream Paleta
09.2021 - 01.2022
Associate of Arts - Biochemistry
Broward College