Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elana Polakowski

Oak Creek,WI

Summary

Dynamic individual who is excelling in service excellence and accurate recordkeeping. Has expertly managed staffing schedules to optimize care quality, while fostering strong relationships with management. Adept in budgeting and payroll management, ensuring operational efficiency and compliance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Care Service Coordinator

Presbyterian Homes and Service
08.2023 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
  • Utilized scheduling software to input employee availability, time-off requests, and shift preferences
  • Closely monitored labor costs by analyzing scheduled hours versus actual worked hours on a regular basis
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Greeted and welcomed visitors, providing a positive first impression of the company

Assistant Director

Heritage Senior Living
12.2022 - 05.2023
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Assisted in overall community operations, including clinical, life enrichment, culinary, housekeeping, and marketing activities.
  • Maintained records needed for state compliance requirements.
  • Managed 40 employee schedules, to meet resident acuity needs, and to support staffing needs to provide residents with high-quality care.

Life Enrichment Director

Heritage Senior Living
06.2021 - 12.2022
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Planned zoo trips, shopping excursions and religious worship opportunities for residents.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Created and maintained detailed reports of daily, weekly and monthly operations.

Receptionist

Heritage Senior Living
01.2021 - 06.2021
  • Ensured that residents, families, and visitors have a positive experience when they enter the communities.
  • Handled general administrative duties such as maintaining/managing schedules of the administration team, informing families of any updates within the community, and handling invoicing.

Education

High School Diploma -

Oak Creek High School
Oak Creek, WI
06-2019

Skills

  • Service excellence
  • Budgeting
  • Payroll management
  • Detail orientation
  • Accurate recordkeeping
  • Client advocacy
  • Microsoft

Certification

  • CBRF Certified through UW-Green Bay in 2021: Medication Administration, Fire Safety, First Aid and Choking, and Standard Precautions.

Timeline

Home Care Service Coordinator

Presbyterian Homes and Service
08.2023 - Current

Assistant Director

Heritage Senior Living
12.2022 - 05.2023

Life Enrichment Director

Heritage Senior Living
06.2021 - 12.2022

Receptionist

Heritage Senior Living
01.2021 - 06.2021

High School Diploma -

Oak Creek High School

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