Summary
Overview
Work History
Education
Skills
Timeline
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Elana Reed

London,KY

Summary

Dynamic Shift Manager at Serial Grillers, recognized for enhancing team productivity and customer satisfaction through effective employee training and decision-making. Proven ability in cash handling and quality assurance, fostering a positive work environment while implementing process improvements that streamlined operations and minimized waste. Committed to excellence in service delivery.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

20
20
years of professional experience

Work History

Shift Manager

Serial Grillers and Killer Sweets
04.2021 - Current
  • Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
  • Monitored staff performance and provided feedback to enhance productivity and teamwork.
  • Supported inventory management by tracking stock levels and assisting with replenishment efforts.
  • Engaged with customers to address inquiries, resolve issues, and enhance overall experience.
  • Contributed to maintaining cleanliness and organization of work areas to uphold company standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Team Supervisor

Senture
02.2013 - 04.2021
  • Oversaw daily operations to ensure team productivity and efficiency.
  • Mentored team members, fostering skill development and collaboration.
  • Implemented process improvements that enhanced workflow and reduced delays.
  • Coordinated scheduling and resource allocation for optimal task completion.
  • Conducted performance evaluations to identify areas for improvement and growth.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.

CNA

Amedisys Home Health Care
02.2007 - 08.2012
  • Provided compassionate patient care, ensuring comfort and safety in daily activities.
  • Assisted nursing staff with medical procedures, enhancing patient support and workflow efficiency.
  • Monitored vital signs, documenting changes to inform healthcare team of patient conditions.
  • Implemented infection control measures that increased overall patient safety standards within facility.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

CNA

Baptist Health Corbin
06.2005 - 02.2007
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.

Education

High School Diploma -

Laurel County HighSchool
London, KY

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable
  • Energetic and enthusiastic
  • Quality assurance

Timeline

Shift Manager

Serial Grillers and Killer Sweets
04.2021 - Current

Team Supervisor

Senture
02.2013 - 04.2021

CNA

Amedisys Home Health Care
02.2007 - 08.2012

CNA

Baptist Health Corbin
06.2005 - 02.2007

High School Diploma -

Laurel County HighSchool

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Elana Reed