Elana-Marie Shaikh
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Associate
Life Protect 24/7 (Med Alert)
01.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Starbucks
Barista, Starbucks
Baltimore, MD
02.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Kept product inventory stocked during times of customer congestion and high demand.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Representative
Great Call WIreless (Call Center)
03.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
Trade School - Nursing Assistance
San Diego Job Corps
San Diego, TX11.2019
High School Diploma -
Alief Taylor High School
Houston, TX06.2014
Skills
- MS Office Proficiency
- Interpretation and Translation Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Starbucks
Barista, Starbucks
02.2022 - 11.2022
Customer Service Associate
Life Protect 24/7 (Med Alert)
01.2021 - 12.2022
Customer Service Representative
Great Call WIreless (Call Center)
03.2017 - 11.2018
Trade School - Nursing Assistance
San Diego Job Corps
High School Diploma -
Alief Taylor High School
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