Elandra Franklin
Atlanta,GA
Summary
Making an intentional effort to cultivate an atmosphere where I can leverage my expertise in data analysis, excellent organizational and communications skills, optimizing efficiency. I have a passion for achieving operational excellence. Frequently, spoken highly of as hardworking by my peers. Seeking the Adaptive Data Operations Specialist position, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Serenity 360 Wellness Bar
11.2021 - Current
- Oversaw all aspects of daily operations, including staff management, inventory control, customer service, and vendor relationships.
- Introduced data-driven decision-making by implementing a POS system and analyzing sales trends to optimize inventory levels, resulting in a 15% reduction in waste.
- Led a team of 3 employees, fostering a positive work environment through effective communication, training, and performance evaluations.
- Collaborated with marketing to develop and execute promotional events, leading to a 20% increase in monthly foot traffic.
- Improved product development and reduced mistakes by implementing strong quality assurance protocols.
- Collaborated with legal departments to maintain compliance with regulations and standards.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
ADMINISTRATIVE ASSISTANT
American Choice
07.2012 - 02.2019
- Provided comprehensive administrative support to a team of insurance agents, managing calendars, scheduling appointments, and handling client inquiries.
- Utilized Microsoft Excel to organize and maintain policy data, resulting in a 25% improvement in data accuracy and retrieval efficiency.
- Streamlined document management by implementing a digital filing system, reducing paper usage by 40% and improving retrieval times by 50%.
- Coordinated travel arrangements, expense reporting, and event planning for company conferences and seminars.
- Maintained files and filing, keeping sensitive information confidential.
- Utilized financial reporting software to generate financial statements and create reports.
- Maintained office inventory by assisting with supply orders.
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Education
Associate of Science - Criminology And Forensic Tech
ITT Technical Institute
Madison, MS12.2013
CERTIFICATION IN MASSAGE AND BODY WORK -
Atlanta School of Massage
Atlanta, GA01.2019
Skills
- Data Analysis and Reporting
- Process Optimization
- Team Leadership
- Inventory Management
- Customer Service
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database Management
- Communication Skills
- Problem Solving
- Time Management
Timeline
Manager of Operations
Serenity 360 Wellness Bar
11.2021 - Current
ADMINISTRATIVE ASSISTANT
American Choice
07.2012 - 02.2019
Associate of Science - Criminology And Forensic Tech
ITT Technical Institute
CERTIFICATION IN MASSAGE AND BODY WORK -
Atlanta School of Massage
Similar Profiles
Connie GillardConnie Gillard
PERSONAL SUPPORT WORKER at Serenity Wellness CentrePERSONAL SUPPORT WORKER at Serenity Wellness Centre
JUSTIN RANDOLPHJUSTIN RANDOLPH
Customer Service Representative Supervisor at Serenity WellnessCustomer Service Representative Supervisor at Serenity Wellness
Maria MoraMaria Mora
Physiotherapist Wellness Owner Operator at Touch Of Serenity WellnessPhysiotherapist Wellness Owner Operator at Touch Of Serenity Wellness