Elani Hinds
Port Saint Lucie,FL
Summary
Dynamic customer service representative with a proven history of delivering exceptional support through phone and email channels. Recognized for providing timely, accurate, and personable service that consistently delights customers, successfully managing over 2,000 inquiries within 48 hours. Extensive experience as a receptionist in various healthcare settings enhances patient satisfaction while streamlining administrative processes. Proficient in Microsoft Office, multi-line phone systems, and HIPAA-compliant documentation, with a track record of implementing digital solutions to boost data accuracy and office efficiency, ready to contribute these skills in a vibrant new environment.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Day Primary Care
04.2025 - Current
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered phone calls and messages for 5-physician - medical facility, scheduling appointments, and handling patient inquiries.
Call Center Representative Remote
Department of Children and Families
06.2024 - 04.2025
- Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information
- Processes a variety of eligibility related work activities within designated time frames
- Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets
- Resolves Electronic Benefit Transfer (EBT) ACCESS card issues
- Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs
- Requests all additional information/verification required to establish or continue eligibility for public assistance programs
- Ensures electronic case records are documented thoroughly and properly
- Assists customers with referrals to other agencies and community resources
Receptionist
Florida Dermatology Specialist
03.2022 - 05.2024
- Managed patient check-in and check-out, ensuring a seamless experience
- Maintained accurate patient records, improving data reliability
- Collaborated with patients to obtain necessary authorizations, enhancing service efficiency
- Ensured timely patient appointments, increasing overall satisfaction
- Handled financial aspects, including fee explanation and copay collection, ensuring transparency
- Managed accurate data entry of patient demographics, ensuring no errors in processing
- Enhanced patient flow by 20% by optimizing check-in/out processes
- Provided essential support in obtaining patient referrals, improving service efficiency
- Implemented a new digital tracking system for patient interactions
- Analyzed patient wait times and implemented strategies to reduce delays
- Streamlined patient documentation, reducing errors by 15%
Receptionist
Sperling Medical Group
05.2019 - 07.2021
- Managed reception area, ensuring efficient guest flow and security compliance
- Delivered superior customer service, resolving issues independently
- Maintained organized records in a high-volume Urology office
- Oversaw office cleanliness and organization
- Drafted and dispatched professional correspondence
- Streamlined patient check-in process, enhancing office efficiency
- Boosted data accuracy by meticulously updating patient records
- Enhanced team productivity by providing timely administrative support
- Implemented a digital filing system, reducing paper use and increasing accessibility
- Eagerly assisted patients with inquiries, improving service satisfaction
Education
High School -
Penn Foster High School
01.2018
Skills
- Billing support
- Medical office administration
- Outpatient care
- Appointment management
- Insurance verification
- HIPAA guidelines
- Referral verification
- Patient scheduling
- Link Gateway
- Eclinical experience
- Multi-line phone system operation
- Microsoft Office
- Customer support
- Medicaid
- Medicare
- Customer service
- Problem-solving
- Friendly, positive attitude
Timeline
Medical Receptionist
Day Primary Care
04.2025 - Current
Call Center Representative Remote
Department of Children and Families
06.2024 - 04.2025
Receptionist
Florida Dermatology Specialist
03.2022 - 05.2024
Receptionist
Sperling Medical Group
05.2019 - 07.2021
High School -
Penn Foster High School
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