Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elania Dicus

Bellefontaine,Ohio

Summary

Dynamic Operations Manager with a proven track record at Scioto Services LLC, excelling in team leadership and customer relationship management. Enhanced performance outcomes through strategic problem-solving and effective communication, while championing safety protocols that significantly reduced workplace accidents. Skilled in inventory control and fostering strong client relations to drive business success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Operations Manager

Scioto ServicesLLC
11.2007 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered 20+employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

GED -

Ohio Hi Point Joint Vocational School
Bellefontaine,OH
08-1994

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Customer relationship management (CRM)
  • MS office
  • Building and facility management

Timeline

Operations Manager

Scioto ServicesLLC
11.2007 - 06.2024

GED -

Ohio Hi Point Joint Vocational School

Similar Profiles

CREATE PROFILE
Elania Dicus