Elanie Bertholino Barbosa
Delray Beach,FL
Summary
Business Process Analyst Customer-oriented professional currently pursuing Scrum Master and Six Sigma certifications and track record of success in leading all facets of projects, processes, and business analytics aimed at streamlining business processes and realizing optimum results within the IT industry. Recognized for identifying and analyzing business and technical requirements for spearheading international projects within quality, budget, and time requirements as well as specifications. Instrumental in devising best-in-class IT business strategies; providing strategic insights to resolve issues; and transforming complex concepts into innovative plans. Adept at guiding and monitoring cross-functional teams focused on maximizing productivity and performance. Consummate relationship builder; proficient in developing and sustaining long-term partnerships with key stakeholders, vendors, clients, global teams, all levels of management. Refined and articulate communicator with fluency in English, Portuguese, and Spanish. Strategic Analysis & Execution Project Planning & Scheduling Team Leadership Processes & Procedures Compliance Salesforce CRM | FinancialForce ServiceNow Waterfall & Agile Methodologies Reference Data Management Lean Six Sigma Methodology SAFe Framework Process Mapping & Process Reengineering Business Process Modeling Notation (BPMN) Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Process Analyst/ Global
Teradata Corp
08.2021 - Current
- Partner with the Certinia (formerly FinancialForce within Salesforce platform) Product Owners, through cadence Sprint to capture new releases and implement to the field
- Build segmented process flow charts for process improvement (as-is/to-be analysis) and training (easy to read)
- Drive process updates from system releases following SAFe framework using Agile principles and practices with a cadence Program Increment and Sprints along with Product Owners and Dev team
- Break down complex business problems into key components, drive analysis for insights and answers to critical questions, and recommend practical solutions to get results
- Provided support to Salesforce Service Delivery Managers and Customer Success Managers by assisting them with cases opened through ServiceNow to our enablement team
- Eliminated ambiguity by defining a roles and responsibilities matrix for global roles/personas involved in the Certinia processes.
Business Process Analyst
Hewlett-Packard Co
06.2021 - 08.2021
- Documented current-state and to-be processes for Cyber Security and assist in determining the key areas of change that will impact affected teams
- Led process definition and user requirement sessions with stakeholders
- Requirement gathering / input from stakeholders into process documents and user stories
- Corroborated with software developers and test engineers to address any identified defects
- Effective converted process documentation into end user knowledge base articles and training material
- Implemented process along with stakeholder for Cloud in a Cyber security environment for government customer.
- Latin America Region Business Operations –
Project/ Hypercare Coordinator
SAP, Teva Pharmaceuticals Industries Ltd
03.2021 - 06.2021
- Months Project: Hypercare Process - coordinate the implementation of the SAP ECC 6.0 to the manufacturing and pharmacy sites to ensure a smooth transition from JDE to SAP providing crucial end-user support to guide them through the stabilization phase and ensure things continue according to plan
- Communication and management of the day-to-day in the different rooms throughout the manufacturing site
- Support in escalating the issues encountered by the operational teams
- Management of the ServiceNow tickets, supporting end users on the escalation of technical issues.
IT Process Analyst
Johnson Controls, Inc
04.2018 - 03.2020
- Ensured service delivery by the User Provisioning Project Team met agreed service levels for user provisioning and support
- Applied Agile Methodology to analyze and format new user access requests tracked in a Microsoft SharePoint Tracker
- Collaborated with a four-member team to efficiently deliver access requests to the international user community within a fast-paced environment
- Worked closely with IT Infrastructure and Applications owners to provide rapid and accurate application access to users
- Utilized IT Service Management (ITSM) tools, including ServiceNow, Jira, and internal tools, to request user access to required systems, leading efforts to enhance global user provisioning requests and identify areas for improvement
- Collaborated with internal and external vendors and technical staff for swift resolution of provisioned cases and ensured compliance with PII regulations
- Engaged in Hypercare to support end-users through stabilization and maintain task alignment with the plan
- Serve as Subject Matter Expert (SME)-level support for SAP, Oracle, and Enterprise Resource Planning (ERP) /applications' requests
- Successfully maintained active involvement in delivered access for over 1600 users to more than 32K business-critical applications within established SLA
- Analyzed an internal database to assess user system accesses, utilizing Excel's pivot tables and VLOOKUP function to ensure accurate data delivery to business owners.
Project Manager Officer (PMO) Project Coordinator
Signature Consultants LLC
11.2017 - 02.2018
- Produced and maintained comprehensive project documentation, including project flows, customization of project plans, and overseeing all project-related documentation in the Autotask tool
- Managed project documentation, following Waterfall methodology, and tracking performance and tasks
- Coordinate with vendors and project managers for timely product delivery
- Tracked and analyzed performance, tasks, procurement, and potential overruns
- Led project status meetings, managed meeting minutes, and task delegation
- Established a sales/recruiter career path for the company by optimizing existing processes and systems
- Played a key role in creating a process flow for onboarding activities, which involved interviewing stakeholders, third-party partners, and the IT Team to enhance Pay Com systems in the human resources domain.
Hewlett Packard Enterprise, Hewlett-Packard Co
04.1989 - 10.2017
Business Analyst / Process & Capability Manager
04.2009 - 10.2017
- Led process redesign workshops and served as an SME for IT & Business Projects in Support Services, acting as Process Owner
- Analyzed and translated business requirements from New Service Introduction (NSI) into Upfront processes, including stakeholder analysis, flow diagrams, and SWOT analysis
- Collaborated with Global and Regional Portfolio Managers and Solution Architects in deploying new offers/solutions for the Americas Region
- Conducted requirement gathering workshops, gap analysis, and alignment of project objectives among stakeholders
- Created various requirement documents and specifications for system integration/migration projects
- Managed User Acceptance Testing using HP ALM tool
- Provided thought leadership for annual planning in partnership with Business Unit Sales Strategy
- Developed and implemented regional and global Standard Operational Procedures (SOP) for Support Services registration in SAP Order & Contract
- Worked with HPE Channel Partners to establish processes and oversee system enhancement/implementation projects
- Ensured compliance and operation of Upfront processes in the Americas region within SAP environment
- Participated in infrastructure projects, UAT, and system regression testing, collaborating with QA teams on use cases/scenarios
- Monitored process performance (KPI), generated reports, and presented improvement initiatives in Business Reviews meetings
- Successfully deployed the 'Upfront Solution System' for the Americas region, bridging the gap between business and IT
- Supported the Operational Team in virtual environments on compliance processes and procedures
- Developed metrics reports by retrieving performance data from SAP using Hyperion System/BI tools
- Served as the point of contact for SAP MDM (Master Data Management) in the Americas region
- Improved standardization by 85% through process enhancements in support services across multiple regions
- Led business operations for high-value services globally, representing a $1B business
- Organized and delivered training for the Operational Team in Costa Rica and India, including stakeholder presentations.
Process and Capability Manager
Hewlett-Packard Co
- Technology Solutions Group AMS Customer Operations
Project Manager III
Hewlett-Packard Co, Solutions Group AMS HP
Project Manager
Hewlett-Packard Co
- Latin America Region Headquarter –
Education
Bachelor of Business Management and - Foreign Trade
Methodist University
Training Project Management Course -
The George
Washington, DCLean Six Sigma Green Belt, SSGI, USA Introduction to Lean Six Sigma, Hewlett Packard Co., USA Green Belt Training, Hewlett Packard Co., USA -
Skills
- Technical Skills
- SAP Salesforce FinancialForce ITSM ServiceNow JIRA Confluence HP ALM (Application Life Cycle Management) SQL BRIO SharePoint, OneNote, Project, Visio, PowerPoint, Word, and Excel Regulatory/Compliance: SOX Project Management Tool Knowledge and adherence to Compliance and Risk Management standards
- Contract Management
- Key Performance Indicators
- Verbal and Written Communication
Certification
Data Reporting and Analysis | Lean Six Sigma Green Belt Training | Strategic Vision of Management, Fundacao Getulio Vargas (FGV) | Business Analyst and Project Manager Collaboration | Coaching for Excellence | Introduction to Management| Situational Leadership | The High-Performance Organization
Certifications
Scrum Fundamentals Certified (SFC) – SCRUMstudy (775741) | SQL: Data Reporting and Analysis – LinkedIn LEARNING
Awards
Performance Evaluation Rating “EE” and “K” | Most Valuable Player | Customer Satisfaction Award
Quality Award – Call Center Restructure and TMO Business Project
Languages
English
Portuguese
Spanish
Timeline
Process Analyst/ Global
Teradata Corp
08.2021 - Current
Business Process Analyst
Hewlett-Packard Co
06.2021 - 08.2021
Project/ Hypercare Coordinator
SAP, Teva Pharmaceuticals Industries Ltd
03.2021 - 06.2021
IT Process Analyst
Johnson Controls, Inc
04.2018 - 03.2020
Project Manager Officer (PMO) Project Coordinator
Signature Consultants LLC
11.2017 - 02.2018
Business Analyst / Process & Capability Manager
04.2009 - 10.2017
Hewlett Packard Enterprise, Hewlett-Packard Co
04.1989 - 10.2017
Process and Capability Manager
Hewlett-Packard Co
Project Manager III
Hewlett-Packard Co, Solutions Group AMS HP
Project Manager
Hewlett-Packard Co
Bachelor of Business Management and - Foreign Trade
Methodist University
Training Project Management Course -
The George
Lean Six Sigma Green Belt, SSGI, USA Introduction to Lean Six Sigma, Hewlett Packard Co., USA Green Belt Training, Hewlett Packard Co., USA -
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