Elanna Young
CALUMET CITY,IL
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
39
39
years of professional experience
Work History
Lead Custodian
KBS Cleaning Services
02.2016 - 08.2023
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
Healthcare Customer Service Representative
Cook County Hospital
05.1984 - 12.2014
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
High School Diploma -
Englewood Academy High School
Chicago, IL06.1981
Skills
- Cleaning Expertise
- Restroom maintenance
- Team Management
- Waste disposal
- Problem-Solving
- Strong Work ethnics
- Teamwork and Collaboration
- Time Management
Timeline
Lead Custodian
KBS Cleaning Services
02.2016 - 08.2023
Healthcare Customer Service Representative
Cook County Hospital
05.1984 - 12.2014
High School Diploma -
Englewood Academy High School
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