Hi, I’m
ELANNY RODRIGUEZ
Bronx,NY
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
4
years of professional experience
Work History
Keyfood
IT Field Technician
01.2023 - Current
Job overview
- Physically verify cisco routers, cisco switches, Meraki cloud platform and point of sale stations are in working order.
- Train client staff on how to use new systems.
- Identify and resolve hardware issues, such as faulty components, connectivity problems, or compatibility conflicts.
- Configure hardware, devices, and software to set up work stations for employees.
Assurant
Service Technician
10.2021 - 12.2022
Job overview
- Replace broken screens and batteries on Samsung & Apple devices
- Completed quality and fraud inspections on cell phones.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
MTX-NYC
Technical Support
02.2021 - 08.2021
Job overview
- COVID-19 Technical Support, Utilizes Salesforce to manage user accounts to reset passwords, activate, deactivate users, and provide process clarifications.
- Liaison with site managers on proper use of the Vax system to manage staff members and patient profiles.
- Troubleshoots IOS devices by running technical tests to ensure proper function of system.
Asurion
Mobile Technician
03.2019 - 06.2019
Job overview
- Assisted customers in activating Apple, Android, Nokia, and Samsung cellular devices.
- Utilized iCloud and Google drive to retrieve customer data, applications, and information.
- Facilitated backup process of customer data to prevent loss of valuable information.
Education
The College of Westchester
Bachelor of Science from Information Technology
Skills
- Network Plus Certified
- Spanish Interpreting
- Cisco Switching
- Quality Assurance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Field Technician
Keyfood
01.2023 - Current
Service Technician
Assurant
10.2021 - 12.2022
Technical Support
MTX-NYC
02.2021 - 08.2021
Mobile Technician
Asurion
03.2019 - 06.2019
The College of Westchester
Bachelor of Science from Information Technology
Similar Profiles
Nathan SpivakNathan Spivak
Manager at KeyfoodManager at Keyfood
Katryn PowersKatryn Powers
Scanning Coordinator/Front End Cashier at KeyfoodScanning Coordinator/Front End Cashier at Keyfood
Deanna ClarkeDeanna Clarke
Cashier at KeyfoodCashier at Keyfood
Jody FindlayJody Findlay
Assistant Store Manager at AutoZoneAssistant Store Manager at AutoZone
Joselyn VazquezJoselyn Vazquez
Radiologic Technologist Intern at Montefiore Hospital Einstein CampusRadiologic Technologist Intern at Montefiore Hospital Einstein Campus