Peggy Thomas
Alamance,NC
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
21
21
years of professional experience
Work History
Lead CNA
Lexington Health Care
05.2021 - 07.2023
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Promoted a positive work environment by fostering open communication among staff members.
- Improved patient care by implementing new protocols and procedures for CNA team members.
Administrative Assistant
Childtime Learning Center
10.2006 - 02.2019
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Lead Teacher
W.O. R. D Ministries Christian Center
01.2003 - 07.2006
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Skills
- Schedule Management
- Multitasking and Time Management
- Administrative Support
- Customer Service
- Documentation and Recordkeeping
- Recruiting and interviewing
- Database Maintenance
- Staff Training and Development
- Financial Management
- Organizing and Categorizing Data
- Clerical Support
- File Management
Timeline
Lead CNA
Lexington Health Care
05.2021 - 07.2023
Administrative Assistant
Childtime Learning Center
10.2006 - 02.2019
Lead Teacher
W.O. R. D Ministries Christian Center
01.2003 - 07.2006
Similar Profiles
Tiffny PalmoreTiffny Palmore
Appointment Setter/Data Entry Clerk at Lexington Health CareAppointment Setter/Data Entry Clerk at Lexington Health Care
Joseph VarnerJoseph Varner
Certified Nursing Assistant at Lexington Health CareCertified Nursing Assistant at Lexington Health Care
Loshiner Green DensonLoshiner Green Denson
Client Service Representative at Lexington Health CareClient Service Representative at Lexington Health Care