Elard Gonzales

• Managed procurement operations for overseas and domestic suppliers, supporting product availability and supply planning for e-commerce product lines.

• Created and managed purchase orders (POs), tracking supplier lead times, shipment status, and inventory flow.

• Analyzed supplier pricing, logistics costs, and lead times to support cost-effective purchasing and procurement strategy.

• Coordinated inbound logistics with suppliers, freight forwarders, and internal teams to ensure on-time delivery.

• Built tracking systems in Google Sheets and in project management system - Asana to monitor purchasing activity, shipments, demand patterns, and supplier performance KPIs.

• Collaborated cross-functionally with sales, design, operations, and customer service teams to align purchasing with product demand.

• Identified supply chain and freight cost optimization opportunities through data analysis and vendor performance evaluation.

• Built and scaled the Operations Department, implementing SOPs to streamline workflows and improve coordination across Operations and Sales teams.
• Cross-Functional Leadership: HR, IT, Finance, Recruiting, Operations, Transportation, Warehouse, and Logistics
• Continuous Improvement, Scalability, and Data-Driven Decision-Making
• Expanded carrier partnerships for drayage, intermodal, LTL, FTL and expedited, increasing network reliability and capacity by 89%.
• Negotiated strategic carrier agreements, boosting profitability by 45% while securing competitive rates.
• Served as the primary liaison between customers, carriers, and internal teams, ensuring seamless communication, excellent customer service, and optimal operational execution.
• Spearheaded the carrier vetting and onboarding process, leveraging FMCSA and MCP compliance checks to enhance network quality and dependability.
• Led TMS optimization efforts and deployment, reducing manual processes by 80% and improving operational efficiency.
• Monitored and analyzed KPIs for the Operations Team on a weekly basis, identifying areas for improvement and optimizing performance.
• Developed KPI tracking systems, analyzing weekly performance metrics to drive operational improvements.
• Collaborated with marketing teams to refine online ad targeting, enhancing lead conversion rates.

• Managed nationwide carrier procurement, securing cost-effective solutions for drayage, intermodal, LTL, FTL and expedited shipments.
• Led Import and export logistics operations, optimizing routes and rates.
• Implemented strategic carrier partnerships to reinforce network strength and negotiated favorable terms.
• Introduced Loadsmart to Intermodal carriers and shippers based on my connections, experience and expertise.
• Experienced handling Reefer, Hazmat, OverWeight, OOG and transload shipments, boosting 34% profit margins for Loadsmart.
• Resolved daily operational challenges, maintaining steady communication with terminals, carriers, customers and SSL to ensure smooth shipment execution.
• Verified and communicated accessorial charges to all parties, ensuring transparency and accuracy in billing.
• Daily communication with accounting department to reconcile aging reports.

• Coordinated drayage and intermodal shipments, ensuring seamless delivery across multiple transport modes.
• Responsible for handling customer and carrier communications for Import, Export drayage and Intermodal shipments along with LTL, FTL and expedited.
• Established real-time tracking and reporting for shipment visibility and customer communication.
• Managed daily communication with terminals, carriers, and customers to resolve operational bottlenecks.
• Developed accessorial charge tracking for improved billing accuracy and transparency.
• Respond to customer e-mails for rate requests.
• Send rate requests to carriers.
• Trouble shoot any upcoming issues during the day.
• Check and confirm accessorial charges to customers, carriers and on company's system.
• Update Internal system for upper management data visualization.

• Responsible for the delivery cycle of various shipments including Drayage, Intermodal, LTL and partials.
• Main point of contact between customers, carriers and internal team to provide excellent customer service and optimal operations execution.
• Led customer relationships, serving as the primary liaison for drayage, LTL, FTL, Intermodal and expedited operations.
• Developed and maintained carrier and customer networks, securing high-quality partnerships.
• Achieved profitability in refrigerated drayage and Intermodal operations within eight months by redesigning workflows, improving rates, and ensuring optimal load/weight factors
• Oversaw import and export shipment processes, including container allocation, rail bookings, and carrier coordination.
• Check Board dispatch to inform available containers to customers and any pending fees to be claim.
• Solve issues by calling port terminals and Steam Ship Lines on daily basis.
• Check and confirm accessorial charges on company's system.